If it's truly 20% net, you should be stoked on that. Ultimately you want to get to having gross profit be closer to 50% or better, overhead 20-30%. A lot of bigger businesses would be extremely stoked on 20%. You should focus on where you are spending the most amount of time that's giving you the least amount of energy. Maybe that's being more efficient with the VA labor you are spending already. Maybe it's finding better contractors at a better price. I wouldn't go reducing people's pay right away so if you need a quick win then raise your prices.
