Hi Ahmendoor, Congrats on growing and expanding. Here are my comments to your quesitons, hope it will help and spark some ideas.
1. Start with employees instead of contractors to ensure quality control and loyalty. Use a structured hiring process that includes reference checks, training, and clear expectations from day one. Develop core values, mission and vision and hire based on this.
2. Pay rates vary by location, but a good starting point is slightly above market rate to attract and retain talent. Research local wages and consider adding incentives like referral bonuses or performance-based raises. Consider making offers with total compensation in mind.
3. Yes, AI tools can help automate scheduling, customer service, and marketing. Jobber is amazing for scheduling, automated text/email follow-ups, and AI-driven customer inquiries.
4. Focus on securing recurring clients, optimizing efficiency with checklists and training, and leveraging technology to streamline operations. Expanding into condos or partnerships with property managers can accelerate growth while maintaining quality. Focusing on Google My Business - getting good reviews and SEO.
Thanks, Judith