I know Jobber has the employee productivity report. It doesn't work great for a company that has a ton of recurring jobs with fixed billing.
I'm curious how people are measuring their crew performance. There are so many ways to track it. Budgeted hours vs actual, revenue per hour worked, jobs completed, visits completed - the list goes on.
Curious to know what works for you and your team. What metrics do you look at to gauge crew productivity?
A really quick & simple check I know some people use is weekly revenue per employee (or crew) divided by weekly hours worked.
For example $5,870 / 38hrs =$154.47/hr. That allows simple comparison between employees/crews. (Relax I’m in Australia that’s not USD. 😂)
From there you will hopefully have already dug deeper into back costing to establish a GP% target, but it’s really GP$/hr that will let you drill down into your profitability, which is a function of productivity and pricing.
Every job should be back costed, you can’t manage what you don’t measure.
We also do majority (~74%) recurring work, for the moment we use the Jobber profitability calculation as our quick check. I know it needs to be around 80-85%. If it slips, we need to check why. If it was a once off, that’s ok (rain delay, had to pause work for pedestrians etc.) but if it’s happening constantly and the crew are working efficiently the job just needs a price increase, it’s often as simple as that. I would bet most businesses don’t increase their prices as often or as much as they should…
Appreciate the in depth message.
You said you use Jobber's profitability calculation as a quick check. If it is below that 80% mark. What does diving into that job look like? You're looking at visit time sheet data and seeing if it's consistent?
Most of our work is straight labour, no materials. So the profitability % is a simple calculation of labour cost vs invoiced amount.
I have found that if you end up invoicing extras that aren't included on the job it will skew the profitability % as it calculates based on the job price not the invoice amount. But it's still ok for a quick check. If the % dropped to say 70% then yes I'd look at the job time/labour cost and dig deeper to see what happened/what went wrong.
I would still back cost manually every so often as this will give you more historical data to see patterns etc. Jobber profitability % is useful for a quick "running check" but you need to take the reigns and dig deeper into your numbers to really be sure things are heading the right direction in the long term.
We take the hours they are allowed and actually how much they spend on the job. The goal is if they have a 4 hour job to be done in 3.75 or less. This gives them their productivity percentage.
Similar to how I check efficiency using a budgeted hours model! Are you just using custom fields in Jobber to put down "allowed hours" and then tracking this on all your job/visits?
