AI Receptionist vs Outsourced vs Owners
Hello everyone, New to the community here. Recently launched an HVAC business in Texas, after being in real estate development for nearly 2 decades. Would love to hear your insights on your exper...
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So our experience so far is for the ai receptionist to act as a voicemail while giving the client the option to leave a message for a human.
We tried doing the first line of defense thing and although it freed up some admin workload it does create some friction. In home services friction equals lost sales.
When we are able to answer the phone great things happen. When the ai answers the wheels begin to fall off a bit.
So what we do now is answer when available, let the jobber ai act as a voicemail that can do some quick easy task, and follow up like mad with the clients. It’s not perfect but we are a small team and can only afford so much overhead.
AI is a very valuable tool but it cannot replace a human, setting it up and plugging in outside of jobber is also not really needed. There is no ai answering service that is able to replace a human on the phone yet. So we use the native one and it works well enough to do what we need it to do!
hopefully you find some value in what I’m telling you and it helps guide you the right way. Keep crushing it! 💪