What ai/automated workflows do you use for your home service business?
I want to better implement AI into my landscaping business out in Arizona. What workflows do you use to better help everything run smoothly or save time? Here's what I have going so far: Field crew uses ChatGPT or Claude to troubleshoot issues I use it for rough calculations of the material and time it will take for the job writing specific contracts for customers Handling mistakes on projects when it comes to client communication Training manuals and internal SOP creation Captions and storyboards for social media posts Ad copy for marketing Financial analyzation for profit and growth Finding gaps in my business for course correctionWhat do customers think about Jobber's AI receptionist?
We are considering jobbers AI Receptionist for our busy firewood sales & Service business. My husband is hesitant to use it because our main customer base is rural, conservative minded individuals that are more likely to be distrustful of AI. I also take a lot of time to connect with my customers & explain why we are different or better than other options. Part of what customers love about us is that we are a family business and we work hard to build connections and relationships. I feel like ai is everywhere now and people are used to it but I do have people tell me often how nice it is to talk to a person. On the other hand I do miss a lot of calls and don’t want to miss opportunities. Has anyone heard feedback from customers on whether they like it or not?How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.
Best way to handle inbound calls to company line?
Curious yalls thoughts. Looking to not just grow, looking to scale and improve / continue to implement systems. Currently have myself, 1 outside sales rep, and field labor crew (fence install company) current process: customer calls into company # (my cell phone). I try to answer as if it were an office line to answer asap. From that, I confirm I can Text them, I then send a request form via jobber that has basic info / few questions to answer. If / when they fill it out, I add to the schedule for a confirmed day / time to quote on site. etc…… I feel this part is a lot of back and forth, and until I have an in house admin office worker that can answer these calls the first ring - I won’t be able to truly grow / stay efficient. (If I’m tied up, I don’t like calling them back 2 hours later, etc) but also - I love having them fill out the form bc the way I have questions on it, it turns it from a warm lead, to a warmer lead. Any way to streamline this, get more efficient, improve this current process? ANY thoughts or advice - real thankful.Missed call / Auto text back AI agent
I see a lot of people have these set up with High Level. Is this a game changer do I need this? I do have a human admin that takes all our calls during the day, but sometimes she's already on that line or she's busy, and we miss the odd call. Just thinking I should probably set this up. Looking for some feedback. Thanks a lot.
What takes up more of your time than it should?
Hey everyone — I’m Matt. I’m new to the community and wanted to introduce myself. I work in business operations and automation, and I’ve been spending more time learning about the home-service industry and how different companies actually run their day-to-day operations. One thing I’ve found interesting is how differently businesses handle things like incoming leads, scheduling, customer follow-up, office work, and all the systems behind the scenes. For those of you running a home-service business, what’s one part of your day-to-day operation that takes more time or causes more headaches than you think it should? Looking forward to learning from everyone and contributing where I can.
Field note: I tested an automated lead-triage workflow to stop manual quote follow-ups.
I’ve been reading through the community lately, and two things keep coming up from business owners: the anxiety of "Where do I even start with AI?", and the absolute grind of chasing down silent quotes and following up on invoices at the end of a long day in the field. Most "AI automation" advice you hear is just hype. It tells you to "just plug in an AI chatbot," which usually ends up hallucinating, sounding like a robot, and annoying your customers. So, instead of just talking about it, I spent the last few weeks building and stress-testing a specific workflow to solve this exact problem. The Setup: Instead of manually typing follow-ups at 8 PM, this system reads the incoming inquiry, assigns it an "Urgency Score" (1-10), and only sends a high-priority alert for the hot leads (8s and 9s). Everything else gets a polite, professional auto-acknowledgment. It stops the dropped balls and gives you your evenings back, without the immediate overhead of hiring a full-time office admin. I know there’s a lot of skepticism (rightfully so) around AI workflows. So, I documented the whole process. I put together a free, plain-English breakdown of the exact wiring, prompts, and settings I used to make this work reliably. You can view the full blueprint here: Here If you’re tired of the manual follow-up grind and want to see how this is actually wired, take a look. If you have any questions about how this would apply to your specific setup, just reply below. Happy to share what I've learned.Grok Bot & Jobber.......
All right, I did something last night. I had Grokbot sign into my Jobber account and then also sign into my email. I started asking it, "Who owes me money?" It came up with my top four largest invoices that were overdue, roughly about $100,000. So then I said, "All right, let's contact these people." It went in my email. It searched emails to these clients previously so it could see how I typically talk with them. It made a beautiful email outlining all the invoices: how much was due, when they were due, the invoice numbers, and everything, and then sent those emails off to those clients so that I can nudge them and get paid. So, bam, that's my new accounts receivable bot. Now I made a quote follow-up bot as well. This bot went through my recent quotes, and it actually found a couple that the client hadn't opened yet. It also reached out to those people on my behalf through email. Jobber already does a great job at follow-ups, so this new bot is just going to check in with me once a week if it finds any quotes that have been sent and haven't been opened by the client yet. Of course, my mind was blown, and today's job is figuring out what else can Grok Bot do for me in my Jobber account.AI in Home Services — What’s Actually Working for You?
I’ve been testing a few tools in my tree care business and wanted to get real feedback from others in the field. Recently switched from Ooma Office to Quo (formerly OpenPhone), and one feature that’s been working well is automatic text follow-up when a call is missed. Instead of voicemail, it asks for the address and service needed. It’s helped keep leads engaged and reduced missed opportunities. Also using different call flows based on business hours, which has improved response consistency. That said, AI voice receptionists still don’t feel fully there yet. Most customers can tell, and in this industry people usually expect to speak with a real person—especially for larger or safety-related jobs. Curious to hear from others: What AI tools are you actually using in your business? What have you stopped using? What are the top 3 reasons you’ve kept a tool long-term? Looking for real-world experience, not hype.
