AI Receptionist vs Outsourced vs Owners
Hello everyone, New to the community here. Recently launched an HVAC business in Texas, after being in real estate development for nearly 2 decades. Would love to hear your insights on your exper...
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For our clients (tree company here), the AI receptionist has been at best average; and often annoying. In Jobber, it would mismatch clients, or not link to an existing client, or create strange tasks at strange times. It resulted in more dropped balls for us, and the clients didn't seem to keen on it. And honestly, it was confusing for our older clients. We turned it off after trying it quite a bit.
We use CallRail, so it is easy to have a voicemail with a transcript. It takes about 10 seconds to get the gist when we review the transcript, then the call back is straightforward. No one seems surprised to get our voicemail when they call after hours.