Miscommunication with clients can be a big challenge. I've had a situations where a client(s) misunderstood our weather policy, leading to dissatisfaction. How do you handle miscommunication with your clients? What steps do you take to ensure clarity in your communication from the start?
Communication is key in every home service business. Majority of home owners who fire their prior company is not because is unsatisfied quality of work, but instead of lack or poor communication. Even if your policy of weather is clearly stated in the contract, always reach out to the client(s) when unexpected weather occurs. This shows the client that you actually care about them and are working on a plan for return.
I like that, We are current working on dialing the written part of the business in and creating videos for the policies. Hoping that will help automate things a bit.
Miscommunications are tough! I try to keep communications in writing from the start, that way they won't hear anything incorrectly and can re-read it at any time.
