How do you deal with damage to your client's property?

Just be honest and own to whatever it is!!!

We handle any damage to a client's property with clear communication, accountability, and integrity guide throughout the process. For more extensive issues, we partner with our business insurer to ensure any damage is addressed properly and professionally.

Acknowledge and apologize for the damage. Fix the damage or offer to pay for the damage.  Hopefully it is not too expensive, and you will not have to submit it to your insurance company for a claim.  

At Rell’s Lawn and Landscaping Service, we take property care seriously and aim to prevent any damage through careful planning, proper equipment use, and clear communication. However, if damage does occur, we take full responsibility for it. We immediately inform the client, assess the issue, and take steps to repair or replace the damaged item as quickly as possible. The goal is to resolve concerns professionally and maintain trust. We also use this as a learning opportunity to review what went wrong and adjust our practices to prevent it from happening again. Respect, accountability, and customer satisfaction guide our approach to handling any issue on a client’s property.

The first thing is to be calm and respectful at all times and stay in contact with customer and assure them that you are doing everything to fix the problem. 

We take before and after photos.  If for some reason we damage something we would make the repair.  Its the only fair way to do business!

Just be honest about what happened and share the plan how and when it will get fixed

I just went through this on a job that should have been a lay up. What I've learned through the years is it really takes either/ both time and money to fix so not to get too worked up over it. If you're in business long enough, you'll have wasted both time and money many times and it comes with the territory. Though you can't get your time back, you can earn more money so just fix the problem correctly and get over it. First thing we did is take full responsibility for the mess up. Though I wasn't the one that made the mistake, it's my organization and it's my responsibility. Then we present with a couple solutions. Then we ask them what they'd prefer to do. Ultimately you need to do right by them. If you vetted your customers well enough, they won't try and take advantage of the situation. If they try to take advantage, just do the fairest thing possible so you can sleep at night.