How do you deal with damage to your client's property?
Business owners try their best to avoid it but it happens and that's okay!
Most importantly, it's how you respond and resolve these situations.
Forum Discussion
30 Replies
Completely agree with "mowtownedmonton". Honesty is the best policy in those situations. Be upfront, apologize, and resolve the issue swiftly. Customers always appreciate that more than finding out about it later on their own.
Speak with your customer immediately, preferably in person. Offer to have professional come out to fix whatever damage was caused. Give them some service for free for their inconvenience.
Just be honest and own to whatever it is!!!
We handle any damage to a client's property with clear communication, accountability, and integrity guide throughout the process. For more extensive issues, we partner with our business insurer to ensure any damage is addressed properly and professionally.
Acknowledge and apologize for the damage. Fix the damage or offer to pay for the damage. Hopefully it is not too expensive, and you will not have to submit it to your insurance company for a claim.
At Rell’s Lawn and Landscaping Service, we take property care seriously and aim to prevent any damage through careful planning, proper equipment use, and clear communication. However, if damage does occur, we take full responsibility for it. We immediately inform the client, assess the issue, and take steps to repair or replace the damaged item as quickly as possible. The goal is to resolve concerns professionally and maintain trust. We also use this as a learning opportunity to review what went wrong and adjust our practices to prevent it from happening again. Respect, accountability, and customer satisfaction guide our approach to handling any issue on a client’s property.
The first thing is to be calm and respectful at all times and stay in contact with customer and assure them that you are doing everything to fix the problem.
We take before and after photos. If for some reason we damage something we would make the repair. Its the only fair way to do business!
Hey Tonya! 👋 You're here!
Just be honest about what happened and share the plan how and when it will get fixed
Run towards the solution, and it’s always better to let them know before they find out,
