Forum Discussion

Jobber Ambassador

8 days ago

Should customers get credits when service is skipped for weather, holidays, or access issues?

This is always an interesting debate for recurring service businesses. I think a lot of the confusion comes from how customers view recurring billing versus how route-based businesses have to operat...

client communications

contracts & contracting

customer service & experience

pooper scooper

scheduling

QCCSERVICES2015

Contributor 3

8 days ago

Thanks for sharing! Our policy has been to make prior arrangements gor dates and times change for recurring visits based on weather, etc. I will consider adding a partial to policy that covers my business in case something comes up that is out of our control to avoid issues later.

AnthonySalazar

Jobber Ambassador

6 days ago

It's always the outlier situations that make you rethink all your policies so you can cover yourself.

Better to get it taken care of now before you actually need to use it!