We are experiencing this as well as we grow. Helpful advice here on scheduling and always a growing endeavor of wording scope with details so customers do not try to squeeze more in! Very grateful I found this thread.
Scope creep is a real frustration, I see it in my service blocks, half and full day. we get close to the end of their block and i am finishing up they always want to add something more. It's hard to turn down sometimes, especially during the growth phase but i have been standing up and putting my foot down, even got another half day scheduled because if that.
That’s a good example of where the offer structure matters. If they bought a half-day block, then the boundary is the block of time, not an endless punch list. I like that you scheduled another half day instead of absorbing the extra work. That’s probably the cleanest way to protect the relationship and the margin.
