What do customers think about Jobber's AI receptionist?

It can be good but only for certain people. For someone like me who is very tech forward, it would be good for me. 

I look at it as basically a better voicemail. It gets their message, logs the info in jobber. I don't need it to be a subject matter expert. If you have straight forward pricing and a built out price book, it'd probably be amazing (we don't have those things). We just use it for answering calls in the off hours. It's hit and miss with people. I do have it telling them that it's AI, I may turn that off. Right now hardly anyone stays in the call longer than hearing it's AI (even though I have it tell them it's off hours). 

Jobber did put a lot of work in to it and it is very programmable so I'd definitely recommend trying it and seeing how you like it. 

This is a mix! We have a few clients who tell the receptionist to let us know to stop using ai (because we’re wasting energy and water) 🤦🏼‍♀️

It shows turned off or on for certain clients, but we can’t find a rhyme or reason as to how whomever wound up on either list. Another glitch is it offers rescheduling on days we don’t have availability!

I want to love it so badly, especially outside of office hours!

The drop-off HUGEHandyman is describing is almost always a framing issue, not an AI issue. When the first thing someone hears is "I'm an AI," they're being asked to make a decision before they've gotten any value. Most people opt out.

The setups that actually retain callers lead with the task, not the identity. Something like "Thanks for calling, I can get you taken care of, what's the address for the service?" gets people talking before they've decided whether they care what's answering.

For your specific situation, the relationship concern is valid but the missed call problem is real too. The middle ground a lot of family businesses use is letting the AI handle after-hours and overflow only, with a clear handoff path to you for anything that needs a real conversation. That way you're not replacing the connection, you're just not losing leads at 9pm.

The rescheduling on unavailable days issue roselvaggio mentioned is a real gap worth flagging to Jobber directly. That's a calendar sync configuration problem and it should be fixable.

SibiFirewood, the time you spend helping customers choose is worth protecting. A small trial with your own callers could help you see whether an assistant makes reaching you easier.

If you’re still considering it, I’d try after-hours only for two weeks, with a short greeting that clearly identifies the automated assistant and offers a callback from you. Then ask customers on that callback: “Was it easy to leave what you needed, and was anything frustrating?”

Keep a simple count of callers who leave usable details, ask for a person, or hang up without leaving anything. Compare that with your current voicemail results. An answered call by itself doesn’t tell you whether the experience worked.

For firewood, I’d also test a caller who doesn’t know how much wood to order. The assistant should be able to pass that question to you without forcing them to choose a quantity just to request a callback. That leaves room for the conversation and advice your customers value.