What's Something You Refuse To Automate?
With AI and automation changing small business, what do you think should always remain human?
Forum Discussion
For me, it’s the conversations where someone needs to feel heard.
I’ll automate reminders, confirmations, follow-ups, scheduling, data collection... basically anything repetitive that doesn’t need emotional intelligence.
But complaints, employee issues, difficult client conversations, recognition, or anything involving real conflict? I want a human involved.
I spent years in the mental health field before running my business full-time, so maybe I’m especially sensitive to this, but there’s a difference between efficiently responding to someone and actually understanding what they’re saying.
I think the sweet spot is using automation to remove enough of the busywork that your people have MORE time to be human where it actually matters.
If a client or employee is upset and realizes they’re arguing with a bot, we’ve probably automated one step too far
how are you currently handling recruitment? job boards, word of mouth, social media? i feel like the cleaning industry is high churn when it comes to employee retention
