Forum Discussion
3 Replies
- sunsetgatesContributor 2
I changed the settings and they can see the messages but not the notifications. They need see see these notifications:
Again, I talked to support and they said the messages and notifications cannot be access unless you are an admin. Which is partially true. I changed some settings and they can see messages now but not the notifications above. Any ideas?
- sunsetgatesContributor 2
That's interesting. Support is who told me it couldn't be done. Are these new options? Regardless I will give it a try. Thanks.
- julieBuilder 2
Hey! Non-Admin team member can receive two-way text messages and notifications, but it depends on their permissions:
Two-Way Text Messages
Non-admin team members can send and receive text messages only if their user permission for two-way text messaging is turned on. When enabled:- Non-admin users see outbound messages only for features they have access to.
- Messages for features they can't access will not appear for them.
- Admins can see all messages.
Notifications
Push/app notifications also follow permissions. Non-admin users without the two-way text messaging permission won't receive message-related notifications. Those with the permission enabled will receive relevant notifications (e.g., new items, message activity).Here are some helpful resources:
- Two-Way Text Messaging (permissions & visibility)
- Two-Way Text Messaging FAQ
- Emails and Text Messages Settings
- Push Notifications from the Jobber App
If you have any trouble, I recommend reaching out to the Support Team so they can guide you step by step!