Hiring the Right People!
Finding and Keeping Skilled Workers in the Trades Finding good help is tough, especially in the trades. What’s your approach to hiring people who not only have the skills, but also fit well with your team? And once you’ve got the right people, how do you keep them motivated and loyal to your business? Let’s talk about hiring techniques and retention.
How do you help employees collect tips?
We run a cleaning company, and in our industry, tips are a regular occurrence. However, Jobber doesn't support tip collection on the mobile app or on an emailed invoice. Tips can only be collected from a credit card payment in the client hub. Consequently, our staff rarely get tips. Are any of you using other software to assist in tip collection for your employees? Any ideas on how to overcome this issue?
Partial PTO Tracking?
We're looking at offering partial PTO to our hourly employees, i.e. 0.02 hours of PTO accrued per hour worked and an employee whose regular rate is $20/hour could use accrued PTO hours that would pay at 50% their regular rate, or $10/hour during PTO. I don't believe this is possible to track in Jobber. Is anyone else doing something like this? If so, how are you tracking PTO and is it integrated with Jobber timesheets?Building and Keeping a Team Engaged
Hi Everyone, I wanted to see how do you build your business? We are a mostly residential cleaning company in Calgary, Alberta, Canada. I say mostly residential because we also do some commercial cleaning but our main business is reoccuring cleaning. I have been plugging along for 15 years and it took me many tries to get the right people on the bus in my office. I find these people a blessing as I know with our size I would not be able to run it all on my own. Now we have our office admin (customer service, scheduling, social media, other tasks), supervisor (babysit the team, hiring - firing, performance management, quality assurance and feedback from clients) and part time sales rep (follow up on leads, networking). These people are solid and I wanted to ask how do you keep them engaged, invested and continously learning. What outside trainings worked for you team? What perks? Rewards? Thanks a million!
Creating/Implementing Crew Compensation Program
Hello all. I've seen several discussions on the different forms of crew compensation and wow, there are some great ideas out there! We a looking to role out a financial compensation plan, based more off of crew performance rather then the overall profitability of each job. If anyone has had success with this type of program, I'd love to hear how it was structured, introduced, and most importantly, how the team members felt about it. Thanks and have a productive day!
System to handle subcontractors payments
Hi I’m trying to implement a solution to paying our subcontractors as efficiently as possible. We send out their contracts for signatures and get them on the schedule. We pay each of them 3 draws. The first is on the day they start the second is the day everything is installed (when all the tile have been installed or all the drywall is up and mudded) and the final payment is when it’s completed and inspected for approval. I’m manually uploading the signed contracts, pictures and payment expenses into jobber which takes a lot of time that could be utilized in other areas of growing our company. Currently they are sending pictures through texts and asking for payments which has become a nightmare to keep up with. Im looking for a solution to streamline the process for the subs and for us while being user friendly and easy to navigate for someone that may not be familiar with tech. Does anyone have any ideas? as an add on I would love to incorporate a bonus structure for incentive to complete jobs accurately and in a timely manner
