Forum Discussion

KeysTrees's avatar
KeysTrees
Contributor 2
2 months ago

Creating/Implementing Crew Compensation Program

Hello all.

I've seen several discussions on the different forms of crew compensation and wow, there are some great ideas out there!  We a looking to role out a financial compensation plan, based more off of crew performance rather then the overall profitability of each job.  If anyone has had success with this type of program, I'd love to hear how it was structured, introduced, and most importantly, how the team members felt about it.  

Thanks and have a productive day!

bonus and retention programs
  • KeysTrees's avatar
    KeysTrees
    Contributor 2
    2 months ago

    "We a looking to role out" - we are looking to roll out....my voice to text isn't the best.  

  • ryaantuttle's avatar
    ryaantuttle
    Jobber Ambassador
    2 months ago

    What are some of the ideas you'r thinking about and how are you calculating the compensation plan? KeysTrees 

  • KeysTrees's avatar
    KeysTrees
    Contributor 2
    2 months ago

     

    Some ideas that had been kicked around were having a sliding scale that paid more, or less based on hitting specific performance based KPI's such as:

    Completing jobs in specified time, no repeat visits to clients for incomplete/incorrect work, vehicle and equipment maintenance, client feedback, processing of required paperwork/documentation, on-time records, and others.  

    One concern I had was incentivizing anyone based off job completion time.  This could lead to cutting corners in order to finish quickly which could lead to injury, or general safety violations.  My teams safety comes first, so this worries me.  Also, I am not sure what mechanism we can use to track the KPIs. 

    It seems like many service based companies have compensation in other ways, some financial, some tangible, but not based off a sliding performance scale so just looking to see if anyone has had success (or failure) with this model.

     

     

    • Roger's avatar
      Roger
      Contributor 3
      2 months ago

      If you already have a system for collecting this data or are working on a template, I’d love to take a look and share my feedback. Thanks! I think we both work in the same arbor industry.

  • LukeSalmonArm's avatar
    LukeSalmonArm
    Contributor 2
    23 days ago

    I'm eager to hear further ideas about tracking KPI's and compensating accordingly!  Please share more.