Are You Building a Business or Just Creating Yourself Another Job?
It’s easy as a small business owner to get caught up doing everything yourself. At what point do you start delegating, hiring, or putting systems in place so the business can operate without you being involved in every job? I’d love to hear how other owners are making that transition while still keeping quality and customer service high.Those who charge for inspections, do you have a flat rate or does it depend on the porperty?
I recently got a request for a rodent assessment for a house that is about 10,000 sqft, an absolute monster of a house with 6 levels, a 4 car garage (buddy has a McLaren 750S, Porsche 917, Ford GT and a Range Rover!!!), vehicle lifts, elevator, separate chef kitchen, indoor pool...the works! I told the homeowner my standard fee for a more modest sized house, and that I would have to triple that to be able to spend the time at their home and not feel rushed. They did agree and made no issue out of it but it did make me wonder how other people approach this. Then I found the issue areas and they were about 3-4 times as many as a regular house and the cost reflected that. More doors, vents, cracks, holes, utility lines...it was insane. Should I have kept the inspection charge the same knowing I would find many many more holes or was it smart to up the inspection charge?What’s Your Target Gross Margin vs. Actual Net Margin? Let’s Benchmark.
In home services and contracting, top-line revenue gets all the attention, but net profit pays the bills. Many trade operators aim for a 40–50% gross profit margin to retain a healthy 15–20% net margin, but actual figures vary significantly based on team size and trade complexity. A standard healthy benchmark breakdown often looks like: Cost of Goods Sold (Direct Labor + Materials): 50–60% of revenue Overhead & Operating Expenses: 25–30% of revenue Net Profit Target: 15–20% of revenue I’d love to benchmark with the community: Are you hitting your target net margins consistently as you scale, or is overhead creeping up faster than revenue? Where are you seeing the biggest pressure on your margins today?Should customers pay more if they refuse auto-pay?
Auto-pay saves a lot of admin time in a recurring service business. Manual billing sounds simple until invoices sit unpaid, cards fail, reminders pile up, and someone has to decide whether to pause service. That extra follow-up has a cost. I don’t think every customer who avoids auto-pay is a bad customer. Some people just prefer more control. But if one customer requires more billing work every month, should they pay the same price as someone on auto-pay? I’m starting to think manual billing fees make sense. Something simple like: “Auto-pay is included with monthly service. Manual invoice payment is available for an added admin fee.” Do you require auto-pay, charge more for manual billing, or let customers pay however they want?Service Agreement Ideas for Project Based Businesses
This one has got me racking my mind. One thing they always talk about when you are building enterprise value in a business is having predictable revenues. I think for something like window washing, lawn care, poop scooping etc it'd be easy to have predictable revenues because it's pretty straightforward to have a re-occuring service agreement. But what about us GCs? I originally thought I could get people with a membership for a percentage off jobs. This seemed like a good idea till the first two people to sign up only did so because they had large $40k plus jobs so it was a no brainer (it paid for itself 2x over). If I tried to make the percentage off smaller, it wouldn't be enticing enough to get people interested. Let's brainstorm here guys - what can a general contractor do as a monthly or quarterly service to get in to the service agreement game?
💡FEATURE REQUEST: Price Increases in Products & Services List
Do you increase prices for ongoing customers? Do you know how long it takes me to increase my prices for 700 ongoing clients in my cleaning business? Whether you increase your prices on an annual basis or just as needed in these unpredictable times, it would be easier to make these changes en masse in the Products and Services tab! How would it work? When editing a product or service line item in the Products & Services List, there should be an option to carry that modification over to any existing Jobs that have that line item on it. Currently, this would only update for new jobs created, but I'd love to see a little pop-up that says, "Would you like to change the price for existing Jobs with this line item? Yes/No" Use Case Example: Because I am in the cleaning industry, it will be my primary use case. Let's say you have a minimum price that every client's rate will be at or above. When you create a new job for a recurring customer, you add a line item titled "Minimum Rate + current year," like for 2020: "Minimum Rate 2020," which is $150. You also add another line item based on how your pricing model is set up - in this case, I will use a simple one: "Small House" for $10 "Medium House" for $30 "Large House" for $50 When it's time for your prices to increase, consider the following options: you could decide to raise prices only for people with large houses and keep your minimum rate the same, or you may want to increase the cost for clients who have been with you for more than 5 years. Instead of making this change one client at a time and trying to sort through who the change applies to, I could go to the Products and Services List and find the specific line item I want to modify. Then, I could edit the price in there! Ta Da! You've raised your prices! Why should Jobber care? This would be huge for any business industry that has recurring clients. ServiceTitan, Housecall Pro, and other competitors already have this feature. I have found other threads that mention something like this or frustrations with how to go about raising prices. This would allow businesses that only see customers once or twice a year to set up their customers as recurring with one Job, saving them a lot of time and effort as well. You'd have at least one very loyal customer in me! I've spoken to two support agents who thought this was a simple but fantastic idea! My next price increase is in June, and I'd love you guys if you saved me weeks worth of work in a single click 🤞🙏 QUESTIONS, COMMENTS, FEEDBACK, AND MORE USE CASES WELCOME!!Valuing a Trades Business — What's Your Experience?
I've been having some conversations lately about what a small trades company is actually worth — and I'm getting different answers depending on who I talk to. Some people say 1x annual gross revenue is the standard for a well-run trades business. Others say it's more like 2–4x EBITDA (net operating profit). And for a breakeven company with good employees and solid clients but no retained earnings, both methods produce very different numbers. A few questions for the group: Has anyone here bought or sold a trades business — or seriously explored it? What valuation method did you actually end up using? How much does systemization affect the number in your opinion? Does a business running on Jobber with SOPs, long-term employees, and documented processes command a premium over an owner-operated shop where everything lives in the owner's head? If you were bringing a friend or colleague into your business as a part-owner — someone who brings clients, crew, and vehicles — how would you structure that deal fairly for both sides? Would love to hear from anyone who's been through this — buyers, sellers, or people who've taken on a partner. This stuff doesn't get talked about enough in the trades.
When “Competitive Pricing” Depends on the Market
How do you account for the value of your experience and problem-solving beyond simply adding up materials and hours, while still keeping your work competitively priced? For me, “competitive” changes depending on the event or market I am selling in. I have a bad habit of underpricing both my work and my labor just to make the sale and keep the boat floating. My smaller pieces usually do well at public-facing events, but at many of those shows I am also directly competing with Mee-maw selling $4 dog scarves made from copyrighted character fabric. There is nothing wrong with selling an inexpensive product, but it creates a market where customers are often comparing everything by price instead of considering the skill, equipment, originality, time, and experience that went into making it. This is not limited to custom work. It affects everything I make. I can calculate the materials, consumables, equipment costs, and hours, but that still does not fully account for the years spent developing the skills or the problem-solving required to turn an idea into a finished piece. Sometimes the hardest part is not figuring out what the work is worth. It is finding the market where people understand why it is worth it. I do not like turning away work or walking away from a possible sale, especially when every sale helps keep the business moving. At the same time, constantly lowering prices to fit the wrong market can leave you working nonstop without actually getting ahead. I typically bring a variety of my work to each event, hoping to make enough sales to cover the cost of the day while also connecting with people who may become future commission clients. How do you decide whether to adjust your pricing, change the mix of products you bring based on the event or demographic, or accept that a particular market simply is not the right fit for your work?
