Forum Discussion

JenksFence77's avatar
JenksFence77
Contributor 2
2 months ago

Sharing Processing Fees

I love Jobber.  It has helped transform the front-end of our business by streamlining the calls - requests - estimate - job conversion - invoicing process.  Our receivable time has reduced drastically due to the ease of Jobber payments (credit/debit/ACH) and financing options.  The record keeping of client communications is very helpful and all of the data reports are helpful with job costing and showing us where and how we can become more efficient.

I have been holding my breath, hoping that Jobber will soon have an easy option in the payment areas to either apply the full or split by percentage, the processing fee.  It is reasonable at the current rate, but it certainly adds up at the end of each month and year.  Just like inputting a percentage of required deposit, I would love to see a percentage I could apply towards the fee for the customer that is customizable and transparent for them.  This may change their ultimate decision on the method they seek to use, but it would also allow me to reinvest the savings elsewhere.  I have tried adding a line item in the quote for the processing fee, but it can add a lot of manual effort to reconfigure if there are certain change orders or adjustments throughout the job.  

I'd like to hear other people's experience with it, if possible.  Any ideas are helpful, insight, or plans for the future regarding Jobber payments.  Thank you!

accounts payable
accounts receivable
fence services
getting paid
how much to charge
profit margins

3 Replies

  • krista's avatar
    krista
    Jobber Support Team
    2 months ago

    HI JenksFence77​ Thank you so much for your thoughtful message. I really appreciate the context you provided and the care you’ve taken to explain how this would impact your client relationships — it speaks volumes about how intentional you are with your business and your customers.

    Your request for the ability to apply a surcharge for credit card payments is a valuable one. We track all customer feedback and feature suggestions closely, categorizing them by theme to help inform and prioritize future product development.

    In addition to that, our Success team shares real-time feedback internally through a company-wide channel that’s visible to our Product and Engineering teams. This helps bring immediate attention to the needs and experiences of our users — both challenges and successes.

    While I can’t promise a timeline for if or when this specific feature will be introduced, I want to assure you that your feedback has been heard and is part of the larger conversation helping to shape Jobber’s future.

    Please don’t hesitate to reach out with any other ideas or needs — we’re always here to listen and help however we can.

  • Tgreenehoops's avatar
    Tgreenehoops
    Contributor 2
    2 months ago

    Hi. Hoping you can help me with this question. my invoices are scheduled to go out on the 25th of each month. If the customer has paid before that date, and i process the invoice as "paid", will the invoice still go out? I want to avoid annoying the customer if they've already paid. Many thanks!

  • JenksFence77's avatar
    JenksFence77
    Contributor 2
    2 months ago

    In my experience, if it is marked as paid and you send them a receipt showing as much, they shouldn't get a notice of an invoice due if it's already paid.  You can also change what notifications they receive in the contact settings.