How to manage and optimize leads before they become paying customers?
I am looking to optimize leads, plan routes for the sales departments and optimize so staff is not zigzagging all over town. These are not visits as no jobs are created yet, these are leads. I want staff to hand out flyers, business cards, etc. Is there a way to manage and optimize routes from the client list, specifically for clients who have not converted from a lead to an actual yet? How are others managing this? My prospects are typically other businesses as we are a B2B operation.Workaround: click-to-call from ANY phone field in Jobber (works with Quo, OpenPhone)
Hey everyone — ran into a frustrating issue after switching to Quo: not all phone number fields in Jobber are wrapped in a clickable tel: link. Clicking them does nothing, even when you have a desktop phone app set as your Windows default dialer. This is a Jobber limitation — only some fields output a proper tel: link. The good news is there's a dead-simple browser bookmarklet workaround. No extensions, no installs, nothing running in the background slowing Jobber down. And it works with any VoIP desktop app, not just Quo. Step 1 — Set your phone app as the default tel: handler on Windows This tells Windows which app to open when a phone link is clicked. Do this once and you're set. Start menu → search Default Apps Scroll down → Choose default apps by protocol Find TEL in the list → click it → select your phone app (Quo, RingCentral, etc.) Restart Chrome after saving Step 2 — Add the bookmarklet to Chrome Right-click your Chrome bookmarks bar → Add page → name it 📞 Click to Call → paste this exactly into the URL field: javascript:void(window.open('tel:'+window.getSelection().toString().replace(/[^0-9+]/g,''))) Click Save. It will now appear in your bookmarks bar. Step 3 — Use it in Jobber Highlight any phone number in Jobber with your mouse Click the 📞 Click to Call bookmark in your toolbar Your phone app opens and dials automatically The bookmarklet automatically strips out spaces, dashes, and parentheses so the number always formats correctly. Works on any phone number in Jobber — client profiles, requests, quotes, anywhere on the page. I did try a few Chrome extensions that auto-scan pages and convert all numbers to links, but they noticeably slowed Jobber down. This bookmarklet runs only when you click it, so zero performance impact. The only requirement is that your phone app has a Windows desktop client installed and is set as the tel: default in Step 1. Most major VoIP services support this. Would love to see Jobber eventually add proper tel: links across all phone fields natively — but until then this does the trick. Let me know which phone service you're using and if it works for you!
Customer Appointment Confirmations
Let me preface with how we currently use Jobber in our daily workflow. I own an Appliance Repair Company and we currently have any new home visits setup as Requests. If we order parts the Request is then turned into a Quote so we can keep track of open orders. Once the customers part/s get checked in it is then turned into a Job and a return visit is then scheduled, upon completion the Job is then turned into an Invoice and payment collected. If we complete the home visit on the first time going to the customers home then the Request is turned into a Job and then an Invoice and payment is collected. One of the things I would like to integrate for my team would be better automation for confirming customers appointment times and the way that Jobber currently does this is not the best. What I am requesting would be a button inside the dashboard that would allow either the dispatcher or with permissions each technician to send out a batch of automated texts/emails to each customer on their schedule for the following day through the Jobber Two-Way Texting Number. It would be nice to also allow this to be automated as well (ex. every Sunday-Thursday at 6pm it would auto send for the following days Requests/Jobs). It would be fantastic to allow this to be editable to show details regarding their upcoming appointment specifically an arrival window. We cannot guarantee we can show up at an exact time as some jobs take longer then others and drive times may also vary so we book in 2 hour time slots. It would also be advantageous to include a prompt that would allow the Client to Respond Yes to Confirm and No to Reschedule. This should then be trigger an action that would then document their response into the Notes section of the said Request/Job. If they Select No a Task would then be generated and either sent to the Dispatcher or Technician, whoever sent the batch appointment confirmation. If this message goes un-responded to maybe allow it to send a reminder the following morning or notate that it is un-responded so that the appropriate person can follow up with the customer via phone call. As of this moment the only way there seems to be to do this is have someone build a custom prompt with Zapier and Twilo or other 3rd party software using webhooks and APIs. I am a huge proponent of keeping things as simple as possible and that the fewer apps that need to be used to perform a task the better as you are eliminating points of failure. I understand that not everyone has a cell phone but in todays day and age my Barber has this setup so I am unsure why it isn't possible to have this built into Jobber. If I am missing a feature in Jobber please feel free to let me know or if there is a simpler way to do this other then with Zaiper I am all ears! This is a time sink for myself as well as other service techs who have just worked a full day and then now have to call their customers for the following day. I would love to elevate that burden from them the best way possible. If someone know of a way to set this up with Zaiper and another app I am also all ears for that!
📧Email & 💬Text Templates (Not just for Quotes and Invoices)
We send repetitive texts and or emails to customers. We would ❤️Love it if Jobber offered text and email templates for any message. Maybe we could also use these templates/canned messages when responding to messages. These messages range from reminders regarding payment to "what to expect" or "what we need from you" regarding their upcoming project. It would be 💥 fantastic if we could click on a template, edit it as needed, and then send off the message! The quote templates have been amazing to use; we hope this soon follows... Thank you for considering our requests ☺️ ==> If you would benefit from this feature PLEASE 🙏 Click that 👍"Like" Button <==
