Cyber Security! What are you doing?
My bank account got hacked this week... eeeek!!! Made me think of cyber security, use of passwords within the office staff and seeing where we are being too lax. I had a tech guy out to help me fix it and fortunately the damage can be undone but I wanted to see if anyone had some helpful tips on how to avoid this? So far my key learnings are: Use something like lastpass or one password Don't have any matching passwords Don't use the password function in edge or your web browser. That keeps everything on your machine but someone can remote in to that and steal your stuff Change passwords somewhat frequently (if you're using last pass it doesn't matter cuz you aren't memorizing it anyway) What am I missing from this list?Are you using AI in your business yet or still “just curious”?
Where are you at with AI right now? A) Not using it at all B) Using it for basic stuff (e.g., emails, replies) C) Using it for ops (e.g., estimating, training, reporting) D) “We run everything through AI” level—share below how you’re using it! In this episode of Masters of Home Service, PhilRisher and ryaantuttle share real-world ways home service pros are using AI to: Speed up estimating and hiring processes Create ready-to-use marketing content Prep for the shift from traditional SEO to AEO and GEO Want to put these tips into action? Download our free AI starter toolkit (includes scripts and pro tips). Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do you finish strong on a long project?
Something I've been noticing lately — and I'd love to know if anyone else deals with this — is how hard it is to finish strong on longer projects. The beginning? Easy. Everyone's fired up, the client is excited, the crew is locked in. But somewhere around the 80% mark, that energy starts to bleed out. People are mentally on to the next job, and those last little details — the ones that actually define the finished product — start slipping through the cracks. We've been doing more projects in the three-week to several-month range, and this has become something I've had to get intentional about. We've started building out procedures in ClickUp to keep the final phase from falling apart — checklists, task ownership, that kind of thing. It's not perfect, we're still figuring it out honestly, but it's better than just hoping everyone stays focused when the finish line is in sight. The harder part for us is that a lot of our crew are our own employees, not subs. Subs come and go. Your own guys are with you every day, and keeping them accountable at the tail end of a long project — when everyone's a little worn out — is a different challenge altogether. So I'm genuinely asking: what are you doing to solve this? Do you have a formal process? Does someone own the punch list? How do you keep your people's heads in the game when the job is almost done but not quite? Would love to hear what's working out there.
Zapier vs Make… what’s been your experience?
I’ve been building out more automations around Jobber lately and ran into something interesting. A lot of setups I see are using Zapier, but once workflows get more complex, the cost starts climbing pretty fast. I switched a few of them over to Make.com just to test it, and it’s handled everything I’ve thrown at it so far. Feels like you get a bit more control over the logic, and it’s easier to actually see what’s going on in the workflow. Pricing hasn’t ramped up nearly as fast either. Curious if anyone else has tried it, or if most people are still sticking with Zapier?What's the best thing you've automated in your business?
Think scheduling, lead follow-ups, and customer reminders. What’s the best automation(s) you’ve set up that's made running your business easier? In this episode of Masters of Home Service, PhilRisher and WiringByron get into: The two automations every business should have How to automate estimates, follow-ups and billing to save 20+ hours/week Why "build the system once, benefit forever" is the real win Want to put these tips into action? Download the 10 automation moves checklist for this episode. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do you simplify your operations to reduce overhead and grow faster?
I was watching a video on youtube last night that was talking about how Chick-Fil-A is the most successful restaurant group in the country. Per capita, Chick-Fil-A makes way more money than McDonalds, Starbucks, etc. And their success boils down to the fact that their menu is super simple. This speeds up the ordering process, the making of the food, and cuts down on overhead. So I'm curious: what are ways that you use the KISS (keep is simple, stupid) method in your business?Best Jobber Automations
I just wanted to get a post going for these. They can be super powerful in your business and I feel like they don't get talked about enough sometimes. What are your best Jobber automations you have set up?? I really enjoy dashboards myself that give more custom information about my business. I like to use Airtable / Asana / Zapier. Cheers !What tech tool actually made your team more productive?
What’s something that genuinely saved time or made your team better? Did it help with quoting? Payments? Share your take below. In this episode of Masters of Home Service, ryaantuttle and Rob Soper get into: Why many owners are still stuck with manual processes How tech can act like extra admin (without hiring) Simple ways to start using tech without overhauling everything Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
