Ask an Expert! How do I use Jobber Marketing & Payments to grow my business?

Nope! We aim to provide a killer first impression on that first initial service. $50 off of that! We nurture the client journey from there :)

Relatively simple. The main thing is to have a dedicated location that you can prove to google is an operating space. We pay a share office space for a permanent desk so that we can qualify on Google for a permanent location. The key is to differentiate it from the main location- same website, same number is fine, but name needs to be different: Jobe & Sons Plumbing vs. Jobe & Sons Plumbing- Northwest

Books are huge for growth & development. I have a list of my top favorites HERE

The Motive by Patrick Lencioni
Build a Business you Love by Dave Ramsey
6 Types of Working Genius by Patrick Lencioni

We’ve run into this before. In our case, the PO number was being entered correctly but wasn’t showing on the final invoice because it wasn’t enabled in the invoice layout/settings.

I’d double-check that the PO field is set to display on the customer-facing invoice and not just stored internally. Also worth previewing the invoice before sending to confirm it’s showing up where you expect.

If it’s still not appearing, it might be worth reaching out to Jobber support—sometimes it’s tied to how the invoice template is configured.

We’ve run into this too. As far as I know, there isn’t a way to automatically include the PDF every time—it's still a manual checkbox when sending the invoice.

What’s helped us is building it into our process so our team double-checks before sending. It would definitely be a great feature to have automated though, especially for consistency.

From what I’ve seen, Jobber usually rolls out updates gradually rather than announcing everything upfront. Most of the changes we notice come through in-app updates, emails, or small feature improvements over time.

It would definitely be helpful to have more visibility on upcoming features and timelines, though—especially for planning workflows and training teams. Curious if anyone from Jobber can share what’s coming next.

I LOVE this question!

While Jobber doesn’t feature this internally- we’ve used FaceTime on Apple for video assessments. Saves time, customers love the convenience and we promise the quote within an hour.

Heres how we do it on the website:

https://jobeandsonsplumbing.com/book-online

and then on the line items we write this disclaimer:

“VIDEO ESTIMATE

Convenient, easy and QUICK.

TERMS & CONDITIONS

Video estimates are offered for select plumbing services where all work areas are clearly visible and accessible during the call.

Pricing provided during a video estimate is based solely on the conditions observed at that time. If additional issues, concealed conditions, or code-related requirements are discovered on site, pricing may be adjusted with customer approval before work proceeds.

Video estimates do not apply to active leaks, diagnostic services, underground plumbing, re-pipes, or work requiring wall or concrete access.

Customer-supplied fixtures must be new, complete, and on site at the time of service.

All video estimate pricing is valid for 14 days.“

Feel free to copy and use as you’d like!

Like roselvaggio​ said, let your brand speak for you. It's ok to even price higher than your competitors IF your value is higher. Ask yourself: What is something that would absolutely blow someone's socks off? You competitors are probably not thinking about that.

 Rosie does those pink boxes- which while a higher cost per onboarded client, adds so much customer care value that it is multiplied on the income coming in.

We do little 2oz bags of ground coffee from Plumbers Crack Coffee for new customers or if we want to reengage with our longer term clients. 

Be creative and do what others aren't to stand out.

Build your brand. Boost your authority. Tell a great brand story. Our clients choose us because we aim to be the obvious choice within our region. 

Not currently. But a great way to do that would be to utilize the time while you are "inputing payments" to have them scan the code and leave a review. It takes literally 5 seconds and most people are willing to do that since it's dead space while they wait. Having the QR code on a card or even the back of your phone for them to scan as you take the payment is a great way to efficiently do so.

ALSO, we emailed all of clients and made the subject:
"How do I ask for a Google Review from you?" (or something like that) and then invited everyone to leave a review if they hadn't done so. From that alone, we've had some substantial daily moves. Though this is a one time move so make sure its a good one if you are going to use it.

We have been considering this, but since Jobber does send out the automated text upon completion we have been holding off.