How do you handle the "While you're here, can you just..." clients without awkwardness?

Question

It happens on almost every job—you quote a specific scope of work, show up, and the homeowner asks for a "quick favor" that adds 20 minutes to your day. How do you guys politely pivot them into a paid add-on without killing the customer experience?

qcdrywall · Answer

Of course I can take care of that, we normally charge ($,00) is that ok with you?

Forum Discussion

How do you handle the "While you're here, can you just..." clients without awkwardness?

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