As a company - we have a Checksheet/form attached to every job so that if any employee accidentally damages anything, it can be recorded it at the time with form filling (its basic) and photos. They then contact the manager/office and it is dealt with by conversations with the client. We discuss with them how they wish to proceed - usually it is a replacement or we have a roofer (as that is the next biggest area where damage may occur (shed or garage)) that we can call on and can come an rectify the damage usually same day. At no time do we hide anything from the customer and most appreciate the honesty. We dont have many accidents but when we do there is an instant record of it.
