Forum Discussion
🎙️ Podcast Discussion: Get High Paying Customers by Going the Extra Mile
What’s one way you’ve gone the extra mile for a client, and how did it impact your relationship or business?
Earlier this week, Jobber launched 'Get High Paying Customers by Going the Extra Mile', featuring Community member glistenacademy
We'd love to ✨ spark ✨ discussion around top takeaways and your own experiences!
Tuned into the episode? Share any questions or notable learnings down below 👇
1 Reply
We treat each and every client the same... We give them ALL top notch service and stay within our systems and processes. But, every once in a while we met clients that might not have a lot of resources to pay for their project. We allocate 1-3 projects a year where we "donate" materials and discount labor.
Example: We did a job for a divorced woman that had barely any money to prep her house for sale. We had extar materials attached the shop, so we used those and gave her a huge discount on labor.
She was so touched that her family called and thanked us. We still get referrals from that job today.
