Why do most contractors copy what they see — and wonder why it doesn’t work?
Hey Everyone My names Will, Im an Electrical Contractor out in the New England area (Connecticut / Massachuseets) Last year and a half, I been traveling the US speaking and working with contractors, working with them in the field and hosting podcasts... And something surprised me and it's starting to become a pattern in our industry. The biggest mistake I see tradesmen-turned-business-owners make? They chase what someone else is doing, when It comes to pricing, life styles, how they even act — Instead of figuring out what they actually need. Before you start hiring, expanding, or throwing money at tools, you need to ask yourself: What am I really trying to fix? That’s why I built this visual — a Blueprint to Defining Success — so we stop copying other businesses and start building with purpose. Would love to expose myself now and ask what do you all think?
Any solo cleaning business owners??
Hi everyone, Starting out with your solo commercial or residential cleaning business, what was the biggest mistake you were making or misunderstanding you had about running a business when seeking new clients? And what to you do to move forward and grow? Thank you in advance! I'm just starting out and I'm interested in blindspots I may have as new business owner.
Making owning a warranty great again! Est.2019 we are now looking for funding stage 2.0
I’ve spent the past six years building a unique, purpose-driven business that delivers real value to consumers of Auto - Home - Major Appliances nationwide. As the founder of America’s #1 consumer advocacy firm for warranty claims, I’ve successfully resolved thousands of cases that no one else would touch—while creating scalable subscription models and forming strategic alliances with manufacturing services and suppliers. My brand is built on trust, results, and advocacy, and I have the network, story, and momentum to help promote these experiences far and wide. I’ve invested everything into this mission. We created a win-win environment with all our members! Best - Founder of Warranty Enforcers Elijahu Saada
Real Talk: The Ups and Downs of Running a Business
Let’s start a real conversation — no filters, no fluff. What’s it really been like running your business? I’m talking about the mistakes that taught you lessons, the wins that made it all feel worth it, the burnout you didn’t expect, and the goals that keep you going even on the tough days. Whether you’re just starting or deep in the game, your story can inspire someone else (and maybe theirs will help you too). Drop your honest take below 👇 Let’s build something real — together.
💡 Deep Discussion
What core belief about running a home-service business did you have when you started that has since been completely overturned—and how has that single mindset shift reshaped the way you lead, hire, or serve customers today? Ill start give you my answer first: When I launched Mr. Backflow I was convinced that “if you’re the best technician in town, the phone will ring.” I poured every waking hour into mastering test gauges, pressure zones, and relief-valve anatomy—but assumed marketing, storytelling, and team culture were secondary noise. Spoiler: being a backflow Jedi means nothing if homeowners don’t know what a backflow preventer is, why it fails, or who to trust when it leaks. My once-sacred belief—“skill sells itself”—got obliterated in year one. Here’s how flipping that mindset rewired the whole company: Lead with clarity, not jargon • We turned boring reports into photo-rich “device health cards” that read like a mechanic’s inspection sheet. • Instagram reels now explain “Why that brass thing by your hose bib matters” in 15 seconds. Result: service calls doubled and we collect a 5-star review on 4 out of every 5 jobs. Hire for empathy first, wrenches second • New techs must role-play explaining a failed check valve to a curious grandma before they ever pick up a tester. • I can train the plumbing; I can’t fake patience and good vibes. Result: callbacks dropped 30 %, morale skyrocketed, and customers ask for techs by name. Systemize the story • Automated email/SMS drip educates clients on backflow law, seasonal tips, and what to expect on-site. • Team tablets generate on-the-spot quotes with “good / better / best” options—zero mystery pricing. Result: average job value is up 18 % because clients actually understand the upsell. Bottom line: the skill is still non-negotiable, but *communication* is the real differentiator. Once I stopped assuming expertise was enough—and started speaking human, hiring empathetic pros, and packaging our knowledge in bite-size ways—Mr. Backflow went from a one-man wrench show to the go-to clean-water problem solver in Carlsbad.Time for Hobbies!
When I started my business, I made the choice to give up some of the hobbies I enjoyed to make more time for my business to flourish. I've most recently started to pursue those forgotten hobbies - and it's reminded me of what a journey life can be! Going forward, I am going to make more of an effort to pursue my passions outside of work, hoping to create a little more balance in life. What about you? How are you making time for hobbies in 2025 (and beyond)?
Advice for new owners
I’ve been in customer service and other areas for years including public safety, but I am still trying to figure the best way to start/set up my business. I understand the management process, logistics side and other aspects following that including being an intern. I guess what I’m asking is if someone can give me advice on that area to help broaden my horizons and vision of owner/employee I should say. I am looking into the home services side, ie lawn care, landscape, concrete, pressure washing, outdoor construction (gazebos, arbor), etc. I’m open minded accepting and grateful for any advice or criticism from everyone. Thank you in advance. Najee Reynolds
