Forum Discussion

brandon-k's avatar
brandon-k
Jobber Community Team
4 months ago

🎙️ Podcast Discussion: Get High Paying Customers by Going the Extra Mile

What’s one way you’ve gone the extra mile for a client, and how did it impact your relationship or business?

Earlier this week, Jobber launched 'Get High Paying Customers by Going the Extra Mile', featuring Community member glistenacademy  

We'd love to ✨ spark ✨ discussion around top takeaways and your own experiences!

Tuned into the episode? Share any questions or notable learnings down below 👇

 

business advice
success stories
wins
  • ryaantuttle's avatar
    ryaantuttle
    Jobber Ambassador
    4 months ago

    We treat each and every client the same... We give them ALL top notch service and stay within our systems and processes. But, every once in a while we met clients that might not have a lot of resources to pay for their project. We allocate 1-3 projects a year where we "donate" materials and discount labor. 
    Example: We did a job for a divorced woman that had barely any money to prep her house for sale. We had extar materials attached the shop, so we used those and gave her a huge discount on labor. 

    She was so touched that her family called and thanked us. We still get referrals from that job today.