Forum Discussion

brandon-k's avatar
brandon-k
Jobber Community Team
29 days ago

🎙️ Podcast Discussion: Get High Paying Customers by Going the Extra Mile

What’s one way you’ve gone the extra mile for a client, and how did it impact your relationship or business?

Earlier this week, Jobber launched 'Get High Paying Customers by Going the Extra Mile', featuring Community member glistenacademy  

We'd love to ✨ spark ✨ discussion around top takeaways and your own experiences!

Tuned into the episode? Share any questions or notable learnings down below 👇

 

business advice
success stories
wins
  • ryaantuttle's avatar
    ryaantuttle
    Jobber Ambassador
    25 days ago

    We treat each and every client the same... We give them ALL top notch service and stay within our systems and processes. But, every once in a while we met clients that might not have a lot of resources to pay for their project. We allocate 1-3 projects a year where we "donate" materials and discount labor. 
    Example: We did a job for a divorced woman that had barely any money to prep her house for sale. We had extar materials attached the shop, so we used those and gave her a huge discount on labor. 

    She was so touched that her family called and thanked us. We still get referrals from that job today.