Minutes & Opportunities: How do they matter?
At the start of my journey in the service industry, an experienced mentor imparted a crucial piece of advice: “The service industry is all about minutes & opportunities” Back then, I struggled to ...
Forum Discussion
RichardM - that was some solid advice :) Yes we quote all jobs that come in and I also find that small jobs will get you big ones. For example we cleaned for a family only once a month and it got my biggest commercial client. Had them for 10 years.
We are also bigger now so I can afford a dedicated Sales Rep to follow up on all leads and calls until they tell us to buzz off :)
I also often wonder and would love to see data on this. We do a lot of Google Ads - I would love to see how many inquiries there are in my city and how many of these actually contact us.