What Business Decision Completely Changed the Direction of Your Company?
For better or worse? What did you learn from it?
Forum Discussion
For us, the biggest decision was narrowing our focus.
Years ago we'd take on almost anything. Smaller repairs, maintenance, odd jobs, larger renovations, commercial work. It kept everyone busy, but it also made scheduling harder, estimating less consistent, and it was difficult to build systems because every project looked different.
Over time we started focusing more on larger renovations and commercial work while moving away from ongoing maintenance. It wasn't an overnight decision, but it completely changed how we operate.
It also taught me that growth isn't always about adding services. Sometimes it's about having the discipline to stop doing things that no longer fit where you're trying to go.
Looking back, I think saying "no" to the right work has probably been just as important as saying "yes" to the right opportunities.
Oddly enough, broadening my focus is what has really moved the needle for us! Seeing different opportunities at clients properties and taking on additional work has really made a difference. Adding value to each stop is a pillar of my company and what people really appreciate that we can offer. Saying "yes" is a decision that I am happy I made.
Its pretty cool how two completely opposite ideologies can make the same impact on two different companies.
