Forum Discussion

AdamsI01's avatar
AdamsI01
Contributor 2
2 days ago

How to handle customers who lowball my prices?

Hey everyone, I'm Isaiah and I have a few questions about pricing and low balling what am I supposed to do if I charge my client one price for tree cutting and she brings it down way lower than what you offered?  

3 Replies

  • Derrick's avatar
    Derrick
    Contributor 2

    If you know your price is competitive then just tell them you can’t do the work to the best of your ability at that price. If you’re not overcharging, then just let that customer go. Those customers are a pain to deal with. If they don’t see the value in your work then just go on to the next job. 

  • roselvaggio's avatar
    roselvaggio
    Jobber Ambassador

    I always get so irritated with these clients and we have learned to refer them out. I don't question my mechanic or my hair stylist when they're charging me, and the home service industry should be no different. Maintain confidence in your pricing!

  • HUGEHomePros's avatar
    HUGEHomePros
    Jobber Ambassador

    THe best thing I ever built was my contracts. Make sure you have tight contracts (easy to do in Jobber) so do one can try to pull that on you after you perform a service. As far as low balling on the front end, everyone learns this one the hard way. Lose enough money on enough jobs and you will become desensitized to low ballers haha. Once you know what you can't do jobs for, it's really easy to politely tell someone that you will pass on their job. I tell people all the time now "dang sounds like you got a good deal then!" and just let them go on their way. Half the time they still come back! It's crazy. We run businesses not charities so don't take their low balling personally and just politely pass on the work.