Forum Discussion
This is one I would love more feed back about. I just went from a 3 person team, me and an installer, to a 5 person team. Now I have a person answering the phone, making the schedule and doing gofer tasks for me as well as an install team that can work without my labor contribution. Now that I am off the tools and the phone I have time to sell way more than I ever have before. However, my payroll cost is way up and my profit has disappeared. I raised my prices today but worried how to tell my long term clients.
- GuardainGutters2 months agoContributor 2
3 people; Installer, pt bookkeeper, myself.
- ShlomoS2 months agoContributor 3
Remember that as your payroll went up, your value went up too. Your company is now more responsive ever with a dedicated office staff. More techs on the road means less scheduling glitches when one calls out. more trucks on the road means less hiccups should one break down. You may still offer the same service, but now you do so in a more responsive, reliable, and quicker way. if i was you client, i would pay more for that...
- bedellmgmt2 months agoJobber Ambassador
really good points ShlomoS !!
- DomHalifax2 months agoContributor 2
There’s a sweet spot you need to find after hiring full time assistants.
Better customer service will create new customers and with the right protocols and setup you can increase income without increasing your customer service budget. Virtual assistants are a good way to keep that budget down as well. I use virtualsolutionsmb.com
- RachelSmith2 months agoContributor 3
Finding a VA is top of my list right now. Thanks for your answer
- BobScotland2 months agoContributor 2
I've done similar this year in that I am stepping away as much as I can from the active production side of the business, and like yourself we're seeing payroll really bite, but I think its all part of what you might call growing pains in our industry. You have to find a sweet spot where the ratio of production to non-production staff works for you. I think for a small business like ours the ratio is around 4:1. In practical terms that looks like 8-9 employees on production with non-production being myself (production manager, sales and marketing etc) and my wife (admin).
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