Forum Discussion
How do you help employees collect tips?
We run a cleaning company, and in our industry, tips are a regular occurrence. However, Jobber doesn't support tip collection on the mobile app or on an emailed invoice. Tips can only be collected ...
Each time the customer receives an invoice from Jobber, they have an option to leave a tip.
The Jobber app where our techs take payments doesn't allow for tips. The only way an employee can get a tip is if the customer receives an emailed unpaid invoice and leaves a tip throu an online payment. It doesn't result in many tips, if any, since our business collects payments at the time of service. I realize tios aren't customary for some industries that use Jobber, but cleaning service providers can routinely get tips. We know because they sometimes get cash tips and I talk to other companies that use other platforms who's technicians routinely get tips through their apps. Tips are critically important for employee motivation and ultimately employee retention.
I would contact support to see if this is on their improvement radar. I think it should be implemented as employee retention for a cleaning company hughely depends on tips. We do not collect payments on the job and email every invoice out so we give a chance to the customer to provide tips. I understand this would not be a good solution for you because of cash flow.
Thanks for chiming in! I've contacted support, and so far, the responses I've heard is that there is nothing on the roadmap to change this. Our cleaning company keeps cards on file for our routine cleaning services so we don't have to track down payments for weekly and bi-weekly clients. Most of those customers don't want to receive invoices and can see their invoices in the client hub, if needed. Then we have our 1-time clients where techs collect payment upon completion and there is no way for our techs to get tipped this way either. It's frustrating and may eventually lead to us moving platforms for the sake of our technicians, but I'm starting this thread to see if others have figured out a better way to collect tips while using Jobber.
Check my comment above. Applause is what you need. Book a demo through the Jobber Marketplace.
