How do you help employees collect tips?
We run a cleaning company, and in our industry, tips are a regular occurrence. However, Jobber doesn't support tip collection on the mobile app or on an emailed invoice. Tips can only be collected from a credit card payment in the client hub. Consequently, our staff rarely get tips. Are any of you using other software to assist in tip collection for your employees? Any ideas on how to overcome this issue?Do You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?Onboarding Software for new hires
I am in the process of hiring for my residential cleaning business. Is there any software that is like a database for keeping track of employees? I saw a software by Pipehire. I like the platform, but when I called to inquire I was not happy with how the person answered the phone. Made me question if it was legit or not. I am new at hiring so I just wanted to make sure I doing the process correctly and having a software with checklist to keep track would be helpful.Traning process
Hello, looking for advice on a training process for residential cleaning. Struggling to come up with a plan to help cleaners become successful. As of right now I been hands on training in person. As im growing and hiring team leaders i need a better training process as i can't always be there to train.
Hiring & Team
Hello everybody, I am a sorta new business owner (1-2 years), and I am looking at expanding this month by hiring someone to complete all of the window cleanings and pressure washing. I want to do all of the sales and hire a worker or two to complete all of the work! Any advice or tips would be appreciated! Thanks ya'll!What else? What is your secret sauce in hiring and retaining talent?
Judith here with Clean Club Calgary. We are a residential and commercial cleaning company. We have been in business for over 15 years and we were able to grow to a 20-22 employee company. I find hiring goes in spurts. Sometimes we have great retention and get good hires through the door. And of course there is the other times. My target for employees is newcomers to Canada. This is where I get the best people. We do have a solid (not perfect) hiring process. We are super transparent about the job (driving is part of the job, you might not get to work in the area you live, there will be changes to the schedule, we will support you - we have a supervisor on staff - and of course you are our number 1 customer - is the message they get) and even like this we have had such a hard time hiring. We participate in job fairs. So my question is other than Indeed (which does work for us) and local Facebook groups, where do you go and recruit for your staff? How do you communicate the expectations of the job? How do you make sure that they are excited after their training period and happy to work? Any help/advice/experience share is welcome!
Commission Based Pay?
Hey guys! Wondering if anyone here has experience with paying employees commission instead of hourly. How is that working for you guys? How do you have it set up to where you’re making the profit you need and the employee is happy and motivated to work hard? At what percentage do you pay? Thanks!
