Forum Discussion

AnthonySalazar's avatar
AnthonySalazar
Jobber Ambassador
2 days ago

How do you know when it’s time to let someone go?

This is one of the harder parts of being a business owner.

Hiring is already difficult. Training takes time.

And when you finally have someone on the team, it’s easy to keep hoping things will improve because replacing them feels exhausting.

I’ve had moments where I waited too long because I kept thinking:

  • maybe they just need more time
  • maybe I need to explain it better
  • maybe I’m being too picky
  • maybe the next hire will be worse

But at some point, you have to look at the pattern.

Are they improving?

Are they taking feedback seriously?

Are they making the same mistakes repeatedly?

Are they creating more stress for the team?

Are customers starting to feel the impact?

Are you changing your standards just to avoid having a hard conversation?

That last one is usually the one that hits me the hardest. Because once you start lowering the standard for one person, the rest of the team notices.

And in a service business, small issues can turn into customer trust problems pretty quickly.

I also think there’s a difference between someone who is inexperienced and someone who is not coachable.

Inexperience can be trained.

A bad attitude, repeated carelessness, poor communication, or lack of ownership is much harder to fix.

What tells you it’s time to let someone go instead of continuing to train, coach, or give more chances?

15 Replies

  • TW26's avatar
    TW26
    New Member

    Being the owner of a growing salon, I have learned to pray and ask God to remove them. I am not confrontational, so I like a smooth transition in any situation. It was the disturbance of the atmosphere and my clients who shared their input regarding how their experience had been interrupted. I need my clients over needing a fully staffed salon, so I release 3 stylists simultaneously. It has not been easy in losing that revenue, yet provision has been made.

  • In my experience attitude is everything.  We measure their KPI's.  If it starts declining we have a conversation as what might be going on.  If they do not care it can be spotted and we let them go.  I am also for working with someone if their speed is not up yet but you can see how much they want it.  Attitude trumps over everything.  Dishonesty will also get them fired.  

    • AnthonySalazar's avatar
      AnthonySalazar
      Jobber Ambassador

      I started implementing KPI readouts during my difficult 1-1s with technicians who aren't reaching benchmark expectations. It's much easier to say "you're doing X jobs per hour, and I need you at Y. I literally can't afford you if you stay at X" lol

      But I already gave someone two chances now showing their performance is meeting our expectations. I gave them a deadline to improve by so we'll see what happens.

  • JPats's avatar
    JPats
    New Member

    I’ve always took pride in myself being able to see people abilities early on, but still am surprised by a lot of people. Although have recently found a commonality between all my current “better/good” workers vs. the ones that need more work or structure and the main difference is 100% of the ones that are the better more reliable workers are the former high school/collegiate athletes (or any form of extracurricular activity).  

  • HUGEHomePros's avatar
    HUGEHomePros
    Jobber Ambassador

    I think when it's early on, you have to have a very short leash on people. For me it's showing up on time. Thing is, I tell them that ahead of time. Make them sign something saying they understand that showing up ontime is important. I set the expectations up front. If you break these deal breakers, I will let you go and I won't think about it. 

    Also, it has to be a cultural thing too. I think it's common (especially among carpenters) to have a respect earning period of time where they might not necessarily like them BUT keep in mind this is the honey moon period where they should be on their best behavior. If they are messing up at the beginning, it's probably not going to work. 

    I think a lot of us make excuses for people and keep people around longer than you should. Remember, THIS IS YOUR MONEY. Don't throw it away. There are lots of good people out there and A players only want to work with A players. If your making excuses for someone, you are hurting your team. 

  • My deal breaker is when someone is dishonest.  I can work guide and train people that have a good work ethic, humble and willing to learn.

    The buck stops when they are dishonest, throw their team under the bus, and don't take responsibility for their actions.  It's not the mistake that counts, it's how they handle the mistake that really lets me know what kind of person they are.

    • AnthonySalazar's avatar
      AnthonySalazar
      Jobber Ambassador

      Dishonesty is a big one!! We're all human and mistakes happen but if they need to resort to lying about a situation that says everything about their core values and I don't want that kind of person representing my brand.

    • StevesTidyTurf's avatar
      StevesTidyTurf
      New Member

      I can agree wholeheartedly with this. One of the biggest things I ever instill in a trainee or new employee of any experience level is, "see something, say something, break something, say something". Younger folks are so scared to get fired over the tiniest thing. I omly let it go once. After that if the communication doesnt happen after reassurance, they're gone.

      • AnthonySalazar's avatar
        AnthonySalazar
        Jobber Ambassador

        I don't think it's just younger people either. There's a lot of people desperate for good paying quality work and I find there's a lot more tip toeing to make sure they don't lose their job opportunity.

  • I believe its time to let someone go on strike 2. Communication is key. Yes, new employees that need to be trained can be given grace. But, in the grand scheme of things, grace and patience only go so far. Improvements weekly or biweekly are a necessary outcome to see, or its just not going to work out.

    • AnthonySalazar's avatar
      AnthonySalazar
      Jobber Ambassador

      So with 2 strikes, you talk to them once and if they mess up again it's over? For us it's highly dependent on the severity of the issue. Keeping a gate open and a dog escaping is much more severe than not properly scooping a yard and leaving piles behind.

  • They say hire slow and fire fast, but is it situational dependent? 

    • AnthonySalazar's avatar
      AnthonySalazar
      Jobber Ambassador

      I think it depends on the type of role and time of the year. With lower level manual labor jobs, I want to hire fast to see their attitude. You can train most people to do most things, but if don't have a good attitude or personality I rather get rid of them ASAP.

  • Sometimes the experienced people have a big ego when working for a new company. They act like they “know it all” and are not teachable. I’m having this issue now and feel I need to just let him go but that would put more workload on myself, since I only have one person working with me. 

    • AnthonySalazar's avatar
      AnthonySalazar
      Jobber Ambassador

      Have you tried to discuss their attitude regarding feedback? Maybe they don't know you're feeling this way.