Tell your team the client's name before every job. Not just the address.. the name.

Question

When my crew knows they're cleaning a yoga studio where people show up barefoot at 6AM, or a luxury flagship that opens in 48 hours, they stop thinking about the mop. They think about the standard.

That one shift changed everything at for us.

The other thing I do, after every job I call out one person by name in our group chat. Not "great job team." Specific. Public. Real.

Most of my crew has never had a manager notice their work. When I do, they show up differently every single time.

Recognition costs nothing. It builds everything.

Cat C- Founder & CEO, Civic Spark Cleaning Co|

julie · Answer

Doing so makes the biggest difference. My partner who is also in the home service business industry looks up the business name the day before the job to make sure he knows what he's walking into!&nbsp;

brainy75s · Answer

That's the move. We do the same now, looking up not just the name but what the space actually means to the people who run it. A flagship opening in 48 hours and a yoga studio members walk into barefoot every morning need a different kind of attention than "just clean it." Once my crew understood who they were really working for, the work changed without me saying a word.

Forum Discussion

Tell your team the client's name before every job. Not just the address.. the name.

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