Payment Collections

Upon approval of the quote, we send a credit card request email and text (would love to know if there is anyway to automate that instead of having to send it manually). Our Terms & Conditions state that a schedule date will not be given until we have a credit card on file. Payment is due upon completion and if payment is not given to our crew on the day of service, the credit card on file will be charged.

I've always tried to understand what was happening to cause the delayed payment before taking a stronger approach that would damage the client relationship. It has rarely taken more than a few days to find out what was going on and what direction things were going to head.

Great question! You can always outline this in your Terms & Conditions in Jobber. We always receive a deposit to schedule and the rest is due after 24 hours. If they do not pay within 24 hours, we charge their card of file. 

We do not go out to any jobs if the customer does not upload their credit card information in Jobber.  Once we are done the work we will send the invoice to the customer to give them the opportunity to perhaps add a tip.  After 3 days we charge the card.  We have a lot of reoccuring customers and we charge their card after the service.