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ActualJeff's avatar
ActualJeff
Contributor 2
29 days ago

Jobber Bug - Invoice Reminders for Cancelled Jobs

I've been using Jobber for about 2 years, pretty happy with it overall. I'm a one-man company, doing in-home appliance repair.

I've noticed some bugs. Right now I'm going back through old "action required" jobs. Mostly jobs that booked and later cancelled before the day of the appt. There are no charges on the job, zero line items shown, yet when I close the job it still creates an invoice reminder. I know I can delete the reminder, but it's a pain.

Is there any reason why a job with $0 in charges shown should automatically create an invoice reminder when its closed?

Thank you!

-Jeff Ryan

appliance repair
invoice follow-ups
  • krista's avatar
    krista
    Jobber Support Team
    29 days ago

    Hi Jeff, Thanks for the question! Jobber wants to ensure you get paid, so Invoice Reminders and the Requires Invoicing status can be a good few clicks to remove. However, if you edit the Job and set the Invoicing section up as "As needed, no reminders," when you close the Job, it will not produce the reminder or the status. Let us know if you have any more questions.