Forum Discussion

BlueSkies's avatar
BlueSkies
Contributor 3
1 month ago

ROUTING

So serious question. how in the world do you actual route the properties because it certianly isnt by the least amount of drive time. is it just a geo code. or what it sucks and now i have proof.

oh and the new scheduling where we can 'add' an end point. that is again suppossed to allow the routing to hit every property on the way to the end not just go through the route and then back track past every single property to end at the right spot.

 

so here are a list of 5 properites

508 Gentry Crossings Boulevard / Mount Washington, KY 40047

107 Williamsburg Court / Mount Washington, KY 40047

107 Preserves Blvd / Mount Washington, KY 40047

284 Olde Colony Court / Mount Washington, KY 40047

182 Crossfield Drive / Mount Washington, KY 40047

 

put these into your google maps and see how you should hit them...i have more but this is just too funny. 508 and 182 are litterally down the street from ea other in the same neighborhood. the only way to go from 508 to 107 is litterally pass 182 and then go to the others and then go back into the neighborhood.

 

next one

135 Hubbard Lane / Mount Washington, KY 40047

119 Gentle Wind Ct / Mount Washington, KY 40047

152 Strawberry Field / Mount Washington, KY 40047

12297 Highway 44 East / Mount Washington, Kentucky 40047

121 West Emerald Circle / Mount Washington, KY 40047

 

So enter these in and tell me the most efficient way to do this.

by the way 135 and 12297 are literally neighbors, like right next door. Now for this one i chose these as i know because i have driven them is hit 152 then 12297/135 then go to 119 and then 121. it is the least amount of driving but the system shouldn't have me literally leave and then come back and park in the same spot. 

 

meaning fix the routing. scrap it and start over and it is that serious. if i had never used another system i might think this is ok. but it isn't if this is the only crm someone has used they will think oh this is great, and not realize that their drive times are killing them. and yes i could address it and "move" them. but a free crm i never had to.......think about that for a second its free and these examples NEVER happen. EVER. so i am not sure how you have it coded but it isn't' built by someone who works in the field. there was a older post from a guy who does snow routes...part of his problem is this right here. the route needs to be based on literally drive time and actually street driving. not a whatever this is doing. i have another example its literally my court. it wants me to do my house and my next door neighbor leave the circle drive 2 min to the next stop and then one more after than then hit my neighbor across the street leave the circle again and drive around the block hit another (the neighbor of the property before my across the street) then come back to the circle 2 more then go on....

 

its a problem...like a big enough problem it needs to be addressed. and a big enough problem i will drop jobber before next season if it isn't addressed. routing is an everyday thing. something that most guys will need to deal with every day. it has to work and make sense. im good with a few adjustments. but this is the same route every week i don't want to have to fix it all the time. i shouldn't have to move 8 out 10 properties to get them in the right order. if it made sense on paper sure, but those examples don't even make sense on paper

 

2 Replies

  • jade's avatar
    jade
    Jobber Support Team
    1 month ago

    Hey BlueSkys, thank you so much for the context. I would like to apologize for any issues you have been experiencing with the routing. 

    Our routing system retrieves data from Google Maps, and you are correct in saying that it uses geocoding. If you are experiencing these issues, especially on properties you frequent, I recommend manually updating the property pin. To do this go to the client > property (click he pin) and you can update it there to be more precise. I do understand your frustration that this was not something that you needed to do with your previous CRM - but once the points are manually adjusted, they will stay like that for all future uses. 

    Our Success Team would be more than happy to assist you with your routing and ensure that it is set up correctly for your needs so you can minimize drive time. 

    I would love to know what other CRM systems you have used routing on, so I can fully understand how changes to our routing would benefit you, and let our Product Team know. 

    We thank you kindly for the thorough feedback. 

  • BlueSkies's avatar
    BlueSkies
    Contributor 3
    1 month ago

    JADE

    no it doesn't...i have done this multiple times...it doesn't do it. AND....i SHOULDN'T HAVE TO MAKE THOSE TYPES OF ADJUSTMENTS. neighbors. as in next door. 15 steps neighbors. if your geocoding cant figure that out...and your solution is for me to move them. which i have. and the next week it is back to the way it was...and why i wrote a page and a half because its driving me up the wall and wasting time, then i seriously mean this. Jobber is a marketing company disguised as a crm. cheaper systems have figured this out. this isn't a UI issue. This isn't a oh click this or that issue. It doesn't work. 

    and i have talked with more than a few on the phone shared the screen...want to know the response. oh that is a problem...here let me open up the other crm that i still pay for because they have a pricing matrix. a proper pricing matrix in the app. not a seperate excel sheet like i would have to do with jobber.  here is the same route. lets see how fast this works. oh 1 min ( i timed it) and now it works. oh i am ending in the right spot and not having to move literally 30 properties around like i do in jobber because it recognized that ending here means route from start to finish and hit everything that way vs whats the fastest way to hit 60 properties then drop this property at the end. oh something has come up and i need to reroute. so i can with a click of a button remove all the completed jobs...all of them (you call them visits) and then pick a new starting point and ending point. that takes less than 2 min with the other crm...jobber individually removing them rerouting and then needing to manual move them 10 min. that a lot of time for a more expensive crm. 

     

    and full transparency...i have had this problem and others like it and have called had screen shares all sorts of talking with people. So yes im beyond frustrated.