Scheduling ease Vs technician clarity…
Hi all,
We have a lawn care business, majority of work is recurring and we’re trying to balance things between scheduling simplicity/ease and clarity for the field crew as far as target job times.
Up till now I’ve been scheduling jobs in 30min blocks - mostly either 30mins or 60mins, it’s just easy to drag & drop to organise a day. If a job target time is 20 or 25mins, I list that in the job instructions for the techs.
The downside that my wife keeps pointing out, is that if the scheduled time is 30mins, the techs will drag it out to 30mins. So she wants a job with a 25min target time to actually have a 25mins scheduled time.
To me that creates dramas when I have my Ops Manager hat on, I mostly look at the schedule in week view and anything less than 30mins on the schedule is practically unreadable. (Maybe the new Schedule will be better, but I haven’t switched over because I need the bulk move visits feature.)
Any comments or idea are appreciated. 🙏
Hey Conrad! Thank you for bringing this to the community. I can confirm that a 20-25 minute visit on the new schedule is more visible; there is definitely room for improvement here! I think this feedback is very valuable, and while I will absolutely share your feedback with the team, we would also appreciate if you could share it directly using this survey - which will go directly to the team working on the new schedule!
As a workaround, I suggest creating a job form to attach to these specific jobs that you want to be completed in under 30 minutes. While filling out the job form, the technician can sign off or acknowledge the note about the allotted time for the job, which might help keep them in line with the goal. To learn more about how you can use job forms, please check out this article.
If you have any questions about scheduling, job forms, or anything else, please do not hesitate to reach out to our Success Team. You can reach them by phone 888-721-1115 ext 1 or email mailto:support@getjobber.com
