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Hey thanks for reaching out! I'm sorry to hear that. That is really frustrating. Yeah unfortunately everything is a process with Google. We have to deal with it all of the time.

One thing I would recommend doing is looking into something like Moz local listings, (it's a software) where you can update all of your directory listings in one area. It's going to be beneficial to you overall (don't forget to make sure your business information, website, and even make sure your urls are https instead of http also.) You want the same information to be EXACT across all the directory sites. Yelp, Bing, etc. 

Another thing I'd recommend is make sure your phone number is listed on your website and I don't see it on there. You have to hover over the call button in the corner to see that it's the number rather than just seeing it listed on the site itself.

(I'm sure you've done this but I have to say it just in case.) Google also has a Google Business Profile Help section where you can type in the issue and read through. I don't know what the company helping you has tried or done so I can't really give further details. I also don't know if they, or you, have posted in their Google forums. I would ask the team you're working with to lay out everything they've tried for transparency if they haven't done so yet. I also don't know if the profile was flagged for some reason but that's something to look into also.

Those would be my recommendations. 

As for the rest of your profile, you're responding to reviews quickly which is fantastic! Keep that up! And great job on keeping up to date on the photos. Take photos and post for every job you do! Also if you can, post updates or even installing doors in the posts section of the profile. People love to see what you guys do before, during, and after. 

If you need any help with marketing, design, or anything else, Contractor Rhino is more than happy to assist! 

Thanks! - David