Any of you - OVER automated? Where's the Line
I was thinking about this as I'm reconfiguring our sales intake system. We are about to implement a system that will automate a lot of follow up and keep nudging people that haven't responded. I'm tr...
Forum Discussion
I agree! We have automated so much using GHL and Zapier, but the actual scheduling is human (our office manager). We have even automated our jot forms after each appointment, but then also implemented a Client Success Specialist to reach out via call/text.
Being in the home service industry, I am also looking into "emotional hospitality" training so that the human touch within homes is unforgettable. Unfortunately automation and AI are going to be as regular as the internet in these coming years and our consumers will value humanity over technology!