Has anyone hired a commission-based sales rep for their business?
Has anyone hired a commission based sales rep for their landscaping company? Looking to grow our company and it’s getting harder to handle all the requests in a timely enough manner, but same time we aren’t busy enough to have another crew lead. Looking to weigh options and interested in feedback on how it’s worked for others.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?What's one small change that helped you book more jobs?
Have you made a change that's helped you book more jobs? Maybe it was responding faster, offering text messaging, or changing how you send estimates. What's worked well for you? In this Masters of Home Service episode, Brandon Downer of Pink's Windows breaks down the systems behind a frictionless sales process, from simplifying online quote requests and speeding up follow-up to making estimates easier for customers to accept. Want to put these tips into action? Download our free frictionless selling playbook for this episode. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
For those who offer monthly services, do you ever start with a trial period?
I have recently been pushing my monthly exterior rodent control services to my customers and wonder if trying to get them set up for a whole year right away is a good tactic. I created a Checklist in Jobber for the service so I can document and show the client the amount of feeding in each station monthly. Rather than getting pushback right away when I propose the service, I have had success in telling a customer I will leave the stations today, then check the activity next month. Then they can see the feeding level and get an idea of how many rodents are actually around their home. I feel like this has worked really well for me and wonder if anyone else has tried this approach at selling ongoing services?When did you hire your first sales person?
I think a lot of us owners, if we aren't in the field, we are doing the sales and marketing. For you larger businesses, when did you get your first sales person? What support positions did you hire first? Would you do it any different? I've never worked a sales job (other than owning my company) so I don't know what compensation structure would need to be in place to get a good sales person. How much meat needs to be on the bone for this hypothetical sales guy? This is what the ol AI told me - My honest estimate: a home service business usually needs to be around $1.2M–$1.5M/year in revenue before a true salesperson makes sense, assuming the company already has consistent lead flow, clean estimating, production capacity, and gross margins around 50%+. Below that, you can maybe afford a salesperson on paper, but you probably cannot give them enough opportunity to make the role attractive without crushing cash flow or starving them of leads. A good salesperson is likely going to need a believable path to $75k–$110k+ total comp, which means they need enough leads and deal volume to sell roughly $600k–$1M+ per year, depending on average ticket and margin.Sweat equity
Building a pressure washing business with sweat equity. I've been leaving flyers and tear aways at local businesses. About to post some on local Facebook groups, is there any additional advice for adding customers but keeping it local and personal. I am hoping to build a locally recognized company... patriot Pressure Washing, PPW!
