Hi dcholding302,
This is incredibly thoughtful and detailed feedback, thank you for taking the time to lay it out so clearly.
We completely understand how challenging it can be when you are managing multiple points of contact per client, especially with commercial accounts. Not being able to clearly see the full phone number or easily identify who you are texting can definitely slow things down and create confusion.
Your suggestions around:
• Displaying the full phone number
• Matching texts to specific contact names within a client file
• Adding a direct “Text this person” option from the Contacts section
• Improving overall contact management and contact syncing
are all extremely helpful and very actionable.
I will be sharing this directly with our Product and Development teams. Feedback like this, especially when it outlines both the current friction and the ideal future state, is exactly what helps guide improvements.
We truly appreciate you bringing this forward. If there is anything else you would like to expand on or any examples you would like us to consider, please feel free to share.
