If you added ONE new service tomorrow, what would it be? 🤔đź’
You know that one service customers keep asking about? The one that makes you think, “Maybe we should start offering that…” What would you add, and what would it take to make it happen? Share your thoughts below! 👇 In this Masters of Home Service episode, kasyallen​, Haley Rogers, and Austin Rogers (arogersavai​) get into choosing new services that fit your customers, testing demand before spending big, and tracking the numbers to see if a new service is worth it. 👉 Want to put their tips into action? Download our free cross-selling and upselling scripts. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do I explain the value of my services without defending my prices?
What's one service that customers consistently underestimate the value of? For me, it's often the planning, preparation, and experience behind the work—not just the labor itself. How do you educate customers on the value you bring without feeling like you're defending your prices? I'd love to hear how others approach these conversations.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?Branding - Seem Bigger Than You Are
f you're a small home services company trying to figure out how to look more legit, maybe some of what I've learned will save you some time and money. When I first started out, I had a logo I thought was really cool. It had a ton of graphic elements in it, looked great up close, and I slapped it on everything. Shirts, trucks, you name it. I was proud of it. The problem was, nobody could actually read it from a distance. And in this business, your truck is one of your biggest marketing tools. If someone can't read your name driving past you at 40 miles an hour, that's a missed opportunity you'll never get back. The turning point for me was attending a conference where Dan Antonelli was speaking. Dan wrote the book Branded Not Blended, and he's one of the sharpest minds in contractor branding out there. He took one look at my logo and broke down everything that wasn't working. It stung a little, honestly. But everything he said made sense, and it pushed me to rebuild my brand from the ground up. Here's the big stuff I took away. Your logo has to be legible from a distance. This sounds obvious, but most people get it wrong, including me. If someone's driving past your truck or glancing at your yard sign, they've got maybe two or three seconds to register who you are and what you do. A complicated logo with a bunch of overlapping elements and thin fonts fails that test every time. Think about a plumbing company with a bold, clean logo that has a simple wrench icon and their name in big block letters. You know exactly what they do before you even finish reading the name. That's what you're going for. Your name needs to be the star. With my original logo, the word "Handyman" was actually bigger than the company name itself. So people knew it was a handyman company, but they had no idea who we were. Your company name is your identity. It's what people remember, what they search for, and what they recommend to a neighbor. Make sure it's the thing your logo leads with. Color matters more than you think. Everybody in home services gravitates toward red, white, and blue. And look, it works fine, but it also means you look like everyone else. One thing that stuck with me was watching a company called Entice work an event I was at. Every single one of their guys was in a purple shirt. All their equipment, their vehicles, everything was purple. You always knew when Entice showed up. That kind of instant recognition is worth a lot. I made a deliberate choice with my colors to stand out from the sea of red and blue, and it's made a difference. When people see our trucks around town, they know it's us. Truck wraps and signage need to be bold, not busy. One thing I've always admired about the wraps Dan Antonelli designs is that they're confident. Big lettering. Strong colors. Sometimes a fun character or illustration that gives the brand some personality. They're eye-catching without being cluttered. Your wrap should make someone do a double-take, not squint trying to figure out what's going on. Think hard about your company name before you commit to it. This is something I don't hear talked about enough. A lot of contractors go with their own name, like Joe's Plumbing or Smith's Electric, and I get the instinct. It feels personal. But there are some real downsides worth thinking through. For one, if you ever sell the business, a name tied to a specific person creates confusion. Customers built a relationship with Joe, and now someone else owns it. That disconnect can hurt the value of what you've built. It also just makes the business harder to sell in the first place. On top of that, people have a harder time remembering a person's name than a word or phrase. They might remember they used a handyman company, but forget whether it was Mike's or Matt's or Mark's. A more distinct name tends to stick better. I'm not saying my name is perfect by any means, but thinking through these things before you settle on something is really important. Rebranding is expensive and disruptive. I went from Huge Handyman to Huge Home Pros, and even what felt like a relatively small change ended up costing thousands of dollars once you factor in the website, the truck wraps, the shirts, the signage, and everything else. It adds up fast. So put in the thought upfront, before you've got marketing materials everywhere, because undoing it later is a lot harder than getting it right the first time. The payoff from all of this has been real. Since cleaning up our branding, something interesting started happening. People assume Huge Home Pros is a bigger operation than we are. And because of that, we get taken more seriously. We get better opportunities. Customers come in with a different level of trust right from the start. A polished, professional brand signals that you're established, that you care about the details, and that you're going to show up and do good work. It's your first impression before you ever knock on a door. If I could go back and tell myself one thing early on, it'd be this: don't wait until you feel successful to invest in your brand. A strong brand is part of what makes you successful. Get it right early, and let it do some of the selling for you.
How To Get Customers Without Relying on Thumbtack or Lead Generation Apps?
Hey yall. Im Simon 35 based in Brooklyn NYC and im a Mobile Welder. My jobs comes from Thumbtack however that platform along with others like it are beginning to get saturated with low ballers. Any advice you guys can offer for marketing and customer reach? Im open to all suggestions and guidance.Networking ahead of our launch – looking to connect with builders and GCs
Hey everyone, I am currently in the pre-launch phase of setting up a specialized spray foam insulation business out here in Nebraska. Once fully operational, my son and I will be running the company together. Right now, we are doing all the groundwork behind the scenes—working with our business advisors and securing our physical infrastructure so we can open up the right way. We are an SBA-certified SDVOSB (Service-Disabled Veteran-Owned Small Business), and since we are mapping out our launch schedule in advance, I want to use this time to network and build direct relationships with general contractors, builders, and concrete crews in our region. When we go live, we will be handling specialized foam work from standard residential envelopes down to subgrade foundation prep before concrete pours. Because we focus strictly on the insulation scope, we will always be in a position to pass framing, building, and concrete leads over to the right people. I am looking to connect early with reliable pros who want to share local leads and have a go-to insulation sub they can depend on down the road. Drop a comment or send me a direct message so we can swap info and connect ahead of time.
