Forum Discussion

YaakovLewin's avatar
YaakovLewin
Contributor 2
19 days ago

Google Reviews Not Syncing to Website

Hi.

I've set up my website using Jobber's website builder and connected it to my Google Business Profile to display customer reviews as testimonials.

The issue: When I first published the site, it pulled in my Google reviews perfectly. However, as new reviews come in on my Google profile, they're not syncing to the website - it's still showing the same number of reviews from when I initially connected it.

 

My questions:

  1. Is this a known limitation, or should the reviews sync automatically?
  2. If they don't auto-sync, is there a manual refresh button or process I'm missing?
  3. Has anyone else experienced this, and if so, how did you resolve it?
reviews

1 Reply

  • krista's avatar
    krista
    Jobber Support Team
    18 days ago

    Hi YaakovLewin​ ,

    At this time, the Google reviews section in Jobber Website Builder is static; it does not automatically refresh as new reviews come in. There is not currently a manual refresh button either.

    We would be happy to share your feedback that it would be better if this auto refreshed, because staying up to date without extra steps, I can see how that would definitely be ideal.

    For a workaround, you can refresh the content shown by editing your website, removing the Google Business reviews element, then adding it back and reconnecting it. That will pull in a fresh set of reviews from your Google profile.