Hey everyone,I love using Jobber for my cleaning business, but I’m finding the online booking functionality a bit lacking. We’re losing potential clients and wasting ad spend because customers can't book instantly online. While we always respond quickly to inquiries, the inability to offer instant booking is really hurting us.We provide a range of services—End of Lease, General Home Cleaning, Airbnb Cleaning (based on the number of rooms, bathrooms, etc.)—and have optional extras like oven cleaning and linen hire. Setting all this up in Jobber's online booking system has been a nightmare!I know some of our competitors use platforms like Booking Koala or Launch27, but I really don’t want to switch. Has anyone found a good workaround within Jobber or a solution that works for similar businesses?Any advice would be greatly appreciated!

What are some features that you would like to see added to online booking? I'll add a few: Ability to allow different services for different employees in Jobber. Right now it's all or nothing.Location booking settings by the employee so I can keep certain people driving in certain areas. Good / Better / Best options ? A cleaner UI for the services. Right now there is just a long list so you can't add too many otherwise it will confuse people. juliesend these up the ladder !! haha.

Things we'd like to see:REQUIRE A CREDIT CARD AT THE TIME OF BOOKINGAgree w/ WiringBryon: cleaner UI, especially the long list he mentions. It would be nice if the user could input whatever cost parameter is needed (square footage, frequency, etc), then have the price(s) shown. Ability to show pics, or even just icons, to go along w/ any line items. For example, oven cleaning may be an extra service, but having a pic/icon of an oven next to that option would be great.More customization of the available timeframeI'm glad we're all starting to brainstorm this.

HouseKept, you really nailed it. I've tried to make Jobber work, but it is simply too basic.We have to use BookingKoala.

I can see where this may be an issue if you have more of a big city culture to cater to. People still call us personally to book us and I think it is because 99% of my customers generally want someone to talk to personally. Even our commercial clients call us. Most of our clients are over the age of 50. Even if I had trouble bookingI could never think of getting rid of jobber because I like how it is set up and it is my library. It would be nice if they had more of an older generation customer geared training video to show people how to book and use their client hub.

Has there been any update here, there is a lot of focus on things like AI assistants, in product updates, and I feel like the product team are missing basic/easy updates like online boooking.

Improving Jobber's Online Booking for a Cleaning Business

31 Replies

Canadiana
Contributor 3
1 year ago
Thanks for posting this, as we have been finding the same issue for our cleaning division of our business. We are trying to see if we can come up with a solution in Jobber as we do not want to switch either. We will share whatever we manage to come up with, if we find a creative way to make it work!
julie
Jobber Community Team
1 year ago
Hi HouseKept! I’ve shared your feedback with our Success Team as they work closely with our Product Team, and I’m curious what other members have to say about other potential workarounds. 🙂
- Jaco
  Contributor 3
  6 months ago
  what is the feedback from the team?
  I sent an email last wee to support and still have no heard a peep from them. This request ahs been outstanding for a year now.
  - jade
    Jobber Support Team
    6 months ago
    Hey Jaco, I am sorry to hear that. Our Support Team monitors our emails from Monday to Friday and usually responds within 1 business day. If you are still waiting on a response, can you please resend the email to support@getjobber.com
    
    You can also reach us by phone 888-721-1115 ext 1 or send a live chat!
- housekeptaus
  Contributor 2
  10 months ago
  Has there been any update here, there is a lot of focus on things like AI assistants, in product updates, and I feel like the product team are missing basic/easy updates like online boooking.
- boardwalk
  Contributor 2
  1 year ago
  HouseKept, you really nailed it. I've tried to make Jobber work, but it is simply too basic.
  We have to use BookingKoala.

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Improving Jobber's Online Booking for a Cleaning Business