Forum Discussion

HouseKept's avatar
HouseKept
Contributor 2
2 months ago

Improving Jobber's Online Booking for a Cleaning Business

Hey everyone,

I love using Jobber for my cleaning business, but I’m finding the online booking functionality a bit lacking. We’re losing potential clients and wasting ad spend because customers can't book instantly online. While we always respond quickly to inquiries, the inability to offer instant booking is really hurting us.

We provide a range of services—End of Lease, General Home Cleaning, Airbnb Cleaning (based on the number of rooms, bathrooms, etc.)—and have optional extras like oven cleaning and linen hire. Setting all this up in Jobber's online booking system has been a nightmare!

I know some of our competitors use platforms like Booking Koala or Launch27, but I really don’t want to switch. Has anyone found a good workaround within Jobber or a solution that works for similar businesses?

Any advice would be greatly appreciated!

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  • CharlesB7's avatar
    CharlesB7
    Contributor 2
    24 days ago

    I can see where this may be an issue if you have more of a big city culture to cater to. People still call us personally to book us and I think it is because 99% of my customers generally want someone to talk to personally. Even our commercial clients call us. Most of our clients are over the age of 50. Even if I had trouble bookingI could never think of getting rid of jobber because I like how it is set up and it is my library. It would be nice if they had more of an older generation customer geared training video to show people how to book and use their client hub.

  • Canadiana's avatar
    Canadiana
    Contributor 3
    29 days ago

    Thanks for posting this, as we have been finding the same issue for our cleaning division of our business. We are trying to see if we can come up with a solution in Jobber as we do not want to switch either. We will share whatever we manage to come up with, if we find a creative way to make it work!

  • julie's avatar
    julie
    Jobber Community Team
    2 months ago

    Hi HouseKept! I’ve shared your feedback with our Success Team as they work closely with our Product Team, and I’m curious what other members have to say about other potential workarounds. 🙂

    • boardwalk's avatar
      boardwalk
      Contributor 2
      2 months ago

      HouseKept, you really nailed it. I've tried to make Jobber work, but it is simply too basic.

      We have to use BookingKoala.