Forum Discussion

Canadiana's avatar
Canadiana
Contributor 3
10 months ago
Solved

Online Booking and Communications Challenges

Hey Everyone, We have some support questions we are hoping to get answers to and thought we would post it on here to see if any other users have found solutions to these challenges or are having the...
cleaning
landscaping
online booking
pressure washing
property maintenance
websites
  • jade's avatar
    jade
    10 months ago

    Hey Canadiana! Thank you for your questions! I recommend getting in touch with our Success Team as each business and workflow is different. Our team can find what works best for you. In the meantime, I can assist with the following: 

    1. You can edit the "On my way!" message to use your dedicated phone number (DPN). The steps to get this set up are listed in this article. 
    2. The DPN is only usable with Jobber; if you leave Jobber in the future, you will lose access to this number. If you have any concerns about this, our Success Team can help answer any questions. 
    3. We do not currently have a way to differentiate what team members can be booked for specific services. I am more than happy to share this feedback with our Product Development team, and I think it is a feature that other Jobber customers would benefit from as well! 
    4. We do not currently have a way to edit the time slot intervals outside of what you described. I will also include that feedback for our Product Team. 

    I hope the information shared was helpful. To contact our Success team, you can do so by phone 888-721-1115 ext 1, email support@getjobber.com or start a live chat by going to the ? top right corner > chat with us! 

jade's avatar
jade
Jobber Support Team
10 months ago

Hey Canadiana! Thank you for your questions! I recommend getting in touch with our Success Team as each business and workflow is different. Our team can find what works best for you. In the meantime, I can assist with the following: 

1. You can edit the "On my way!" message to use your dedicated phone number (DPN). The steps to get this set up are listed in this article. 
2. The DPN is only usable with Jobber; if you leave Jobber in the future, you will lose access to this number. If you have any concerns about this, our Success Team can help answer any questions. 
3. We do not currently have a way to differentiate what team members can be booked for specific services. I am more than happy to share this feedback with our Product Development team, and I think it is a feature that other Jobber customers would benefit from as well! 
4. We do not currently have a way to edit the time slot intervals outside of what you described. I will also include that feedback for our Product Team. 

I hope the information shared was helpful. To contact our Success team, you can do so by phone 888-721-1115 ext 1, email support@getjobber.com or start a live chat by going to the ? top right corner > chat with us! 

  • Canadiana's avatar
    Canadiana
    Contributor 3
    9 months ago

    Thank you for all of this info Jade, we appreciate that Jobber is continuing to work on improving the online scheduling capabilities!