Question About Jobber Request Form Confirmation Behavior and Mobile PDF Attachments

We’re trying to determine whether other Jobber users are experiencing similar behavior with request forms and estimate attachments.

We’ve noticed that after a customer submits our request form, the page appears to load near the footer instead of clearly displaying the confirmation message near the top of the page. Over time, we’ve had multiple customers contact us asking whether their submission went through because they were unsure if the form had successfully submitted.

We also noticed that the “custom confirmation page” option appears in settings, but we haven’t been able to get it functioning properly on our end.

Separately, we’re experiencing an issue on iPhone and iPad where PDF attachments (specifically our Terms & Conditions PDF) fail to upload when attaching documents to estimates through the mobile app, even though this previously worked for us.

Has anyone else experienced either of these behaviors or found a workaround?

I’ve attached screenshots showing the post-submission page positioning issue for reference.

What customers see after redirect.

 

If they scroll up they can see the confirmation message, but they have to know to do this.

 

Attachment screen error as displayed on all mobile devices.