Question About Jobber Request Form Confirmation Behavior and Mobile PDF Attachments
We’re trying to determine whether other Jobber users are experiencing similar behavior with request forms and estimate attachments. We’ve noticed that after a customer submits our request form, the page appears to load near the footer instead of clearly displaying the confirmation message near the top of the page. Over time, we’ve had multiple customers contact us asking whether their submission went through because they were unsure if the form had successfully submitted. We also noticed that the “custom confirmation page” option appears in settings, but we haven’t been able to get it functioning properly on our end. Separately, we’re experiencing an issue on iPhone and iPad where PDF attachments (specifically our Terms & Conditions PDF) fail to upload when attaching documents to estimates through the mobile app, even though this previously worked for us. Has anyone else experienced either of these behaviors or found a workaround? I’ve attached screenshots showing the post-submission page positioning issue for reference. What customers see after redirect. If they scroll up they can see the confirmation message, but they have to know to do this. Attachment screen error as displayed on all mobile devices.Has anyone used the online booking forms successfully with custom confirmation pages?
We’re trying to better understand how other users are handling request form confirmations. Has anyone successfully used the “custom confirmation page” option with online booking/request forms? Specifically: Are you able to redirect customers to a separate thank-you or instruction page after form submission? Does the redirect work consistently on desktop and mobile? If not, what workflow are you using instead? We’re trying to improve customer clarity after submission and would appreciate hearing how others have configured this successfully. Thanks in advance.
Some Much Needed Fixes in Jobber
Jobber just updated Booking Forms so that customers can now book directly to the schedule like how Online Booking and the AI Receptionist does it. This a great update and gives real purpose to the booking forms. BUT... there's a couple things.. Customers can only book Business Day(s) Away. Weekends are not possible. I literally watched my AI Text Receptionist argue with a customer saying Sunday is not possible when it very much is. Most businesses on Jobber are service companies and also need a dropdown to change Days Away to Hours Away. If our schedule is wide open: A - We're missing out on jobs B - Customers are going to find someone else that's faster. I created a Automatic Approval and Auto Payment Form. The most reasonable way to do this was by making a custom booking form. It's fine. It works. But an optional signature box like how there is on Job Forms would be extremely useful. Other issue: My last employer was a Plumbing, Heating & Electric business that used Service Titan. There were hundreds of line items. Service Titan allows a manager to create folders for the line items. There was one for Plumbing, Heating, etc. It kept things very organized. Pulling this off in Jobber without folders or any means of organization would be a nightmare. Searching is not reliable enough as nearly everything in the trades has multiple names. For example: the thing you connect your garden hose to can be a hose bib, spigot, sill **bleep**, hose connection, etc.
