Forum Discussion

SomePlumber's avatar
SomePlumber
Contributor 3
1 day ago

Some Much Needed Fixes in Jobber

Jobber just updated Booking Forms so that customers can now book directly to the schedule like how Online Booking and the AI Receptionist does it. This a great update and gives real purpose to the booking forms. BUT... there's a couple things..

  1. Customers can only book Business Day(s) Away. Weekends are not possible. I literally watched my AI Text Receptionist argue with a customer saying Sunday is not possible when it very much is.
  2. Most businesses on Jobber are service companies and also need a dropdown to change Days Away to Hours Away. If our schedule is wide open: A - We're missing out on jobs B - Customers are going to find someone else that's faster.
  3. I created a Automatic Approval and Auto Payment Form. The most reasonable way to do this was by making a custom booking form. It's fine. It works. But an optional signature box like how there is on Job Forms would be extremely useful.

Other issue:

My last employer was a Plumbing, Heating & Electric business that used Service Titan. There were hundreds of line items. Service Titan allows a manager to create folders for the line items. There was one for Plumbing, Heating, etc. It kept things very organized. Pulling this off in Jobber without folders or any means of organization would be a nightmare. Searching is not reliable enough as nearly everything in the trades has multiple names. For example: the thing you connect your garden hose to can be a hose bib, spigot, sill **bleep**, hose connection, etc.

1 Reply

  • jade's avatar
    jade
    Jobber Support Team

    Hey There! Thanks for the questions on the new Online Booking forms. I am happy to hear you are enjoying the update and I appreciate the feedback! 

    To touch on the points mentioned: 
    1. It looks like the options do show for online business days, even if you are open on the weekends. I think this is super important feedback and I have submitted it to the team! 
    2. For the "earliest availability," if you select 0 business days away, this should allow customers to book on the same day, as long as it fits within your booking interval.
    3. I appreciate the feedback on having a signature spot added to the form. 

    For the last part, it sounds like you are product category feature, I am happy to submit that feedback as well, but in the meantime, I believe the Success Team can assist with workarounds. Please give them a call, 888-721-1115 ext 1 or email mailto:support@getjobber.com